What are the responsibilities and job description for the Front Desk/ Housekeeping at Campground with Cabins position at Hearthstone Cabins and Camping?
Hearthstone Cabins and Camping is nestled on a private mountain ridge and valley lending to a perfect setting for getaways and retreats. Our property boasts mountain views, rustic handmade furniture and decor, a natural spring, ponds and trails. This unique 8 acre property can be reached via alternate roads and is located 1 mile up a back road from downtown Helen.
We are seeking a professional and motivated candidate to join our team. The ideal applicant is honest, hard-working, detail oriented and embodies high standards of workmanship. Our number one core value is safety; we operate a strict drug free workplace. Hearthstone is an owner operated business, so in times that management has other engagements it will be the responsibility of the Front Desk to oversee day-to-day campground operations.
Job Responsibilities
- Front Desk & other Administrative Tasks
- Reservations, Greet guests with a warm and welcoming demeanor
- Check-in, orient and check-out guests efficiently and accurately
- Customer Service, Handle guest inquiries, requests, and complaints promptly and professionally
- Housekeeping: responsible for laundry and ensuring all cabins and cabin exteriors are cleaned and reset to standards and within the expected time parameters
- Groundskeeping: ensuring the campground including RV sites, tent campsites and common areas are cleaned, maintained and reset to standard and within the expected time parameters
- Organizing: receiving, installing, storing and processing stock and seasonal items
- Special Projects: painting, pressure washing, crafting, updating signage and bulletin boards, etc.
Personal Qualities & Skills
- Strong hospitality background with previous experience in a hotel or similar setting
- Knowledge of front desk operations, including guest services and phone etiquette
- Maintain accurate guest records and ensure confidentiality of personal information
- Computer Skills (reservation software, email, excel, word & website)
- Cell phone skills (text messaging guests and proficiency with apps)
- Detail Oriented
- Clear Communication Skills, both verbal and written
- Time Management Skills
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
- Exceptional attention to detail and organizational abilities
- Team Player
- Adaptable
- Independently Motivated
While Hearthstone is a seasonal business this position is for year-round employment. During peak season the team will grow and responsibilities will be more specific to Front Desk and Housekeeping duties, however in slower seasons the team is smaller and we need someone willing to take on any of the duties required on property from improvements to an increase in special projects. Training will be available for some of the technical needs, so if you are hard-worker and have a strong attention to detail please don’t hesitate to apply.
Job Type: Full-time, Part Time
Benefits:
- Employee Discounts
- Paid time off
- Opportunity for growth
- Quarterly bonus
Schedule:
- 8 hour shift
- Holidays
- Weekends
Work Location: In person
Thank You for your interest in joining the Hearthstone Family! Feel free to include a cover letter and resume or anything else you’d like to share with us and we look forward to getting to know you!
Job Types: Full-time, Part-time
Pay: $12.50 - $15.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
- Referral program
Schedule:
- Day shift
- Evenings as needed
- Holidays
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $13 - $16