Assessment Stabilization Representative

Come join our Housing Consumer Education Center (HCEC) Financial Assistance Team! Whether you have years of experience in case management or are looking for a career change and seek to help others striving for stable housing and economic self-sufficiency, we would welcome the opportunity to meet you.

Our financial assistance, mentoring and stabilization staff are a cohesive team that, together, support and guide over 400 low-income Berkshire County residents each year.

This position will maintain a case load of applicants spanning two programs. The first program helps to assist applications who are in a housing crisis with completing housing applications while providing guidance with next steps during a highly volitile time in their life. The second is to provide coaching and mentoring to households to meet their goals while overcoming barriers to self-sufficiency.

What does a typical day look like you might ask? The Assessment Stabilization Representative (ASR) will break up their week/month into designated time blocks to efficiently manage the requirements of the position.

Mornings begin with a review of emails, voicemails, and updates with the team. A task system will be followed to keep the ASR current with applications and where they are in process. Throughout each week, the ASR Team will troubleshoot, coach and strategize to help participants overcome barriers to their success while balancing empathetic listening and gentle redirection.

ASR's will have ongoing training opportunities as well as weekly, quarterly, and monthly meetings with the state funder to ensure appropriate administration of both programs. Each day closes with a final check of email and voicemail. The goal is to always end the day feeling accomplished knowing that you have made a positive difference in someone else's life.

Education and Experience

• High school/vocational diploma, GED Equivalent
• Associates degree preferred.
• Previous Social Services or Case Management experience

Qualifications

• Willingness to work as a team to promote the goals of the program and Hearthway, Inc.
• Ability to work in a busy, diverse team setting.
• Excellent time management, organizational and communication skills.
• Proficient in Microsoft WORD, Excel, & Outlook required.
• Computer literacy – to facilitate learning new software platforms to manage work.
• Excellent oral & written communication abilities
• Sensitive to the needs of the homeless, low income and diverse populations.
• Mission-driven and able to maintain strong values and seek creative solutions in a positive, team-oriented and judgement free environment

Physical Requirements

• Stationary work. Exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• The team member is required to have close visual acuity to view and work on a desk computer/laptop/iPad.
• Use of office equipment (phone, fax machine, copy machine, postage machine)
• Must have the ability to walk short distances.

Job Type: Full-time

Pay: Up to $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Pittsfield, MA 01201: Relocate before starting work (Required)

Work Location: In person

Salary : $20