Assistant Manager

Job Description

Job Description

JOB TITLE : Assistant Manager

LOCATION : Dublin, OH

STATUS : Full-time

FSLA JOB CLASS : Exempt

REPORTS TO : Branch Mgr

REQUIRED TRAVEL : SUPERVISORY DUTIES :

2-12 direct reports

If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is appealing to you, look no further than Heartland Bank!

At Heartland Bank, our goal is quality – in our work, in our play, and in our people. We value our ability to attract and retain talented professionals, as this is the bottom line for excellent customer service. We know our goals are auspicious and we wouldn't have it any other way!

Heartland has an immediate opening for an Assistant Manager, located at the Dublin branch in Dublin, Ohio. In this highly visible role, you will be responsible for overseeing the daily branch operations, including sales, customer service, customer transaction assistance, coaching, and compliance in a matter consistent with bank policy and procedure, to contribute to branch growth and profitability.

In this highly visible position, you'll not only oversee daily branch operations but also foster an environment where sales, customer service, and compliance harmoniously intersect. Your ability to lead discussions and explore new avenues will enable you to build persuasive relationships that resonate with customers and colleagues alike.

A snapshot of your day-to-day :

• Forge meaningful customer relationships with ease, leveraging your extensive product knowledge and Heartland's offerings through both internal sales initiatives and proactive prospecting.
• Elevate sales initiatives by coaching and empowering retail staff, ensuring effective cross-selling and referral strategies that embody our commitment to excellence.
• Navigate a diverse range of transactions, from routine customer interactions to more complex tasks such as handling lending requests. Your expertise in adhering to established protocols will be critical.
• Collaborate closely with the branch manager to facilitate impactful staff meetings, communicating key insights ranging from sales goals to operational updates and market insights.
• Set the benchmark for operational and compliance standards, driving continuous improvement efforts across the branch.
• Forge connections and channel opportunities within our institution, tapping into resources for investments, mortgage lending, commercial solutions, and cash management.
• Navigate customer challenges with discretion, offering comprehensive solutions, alternative options, and a commitment to resolving issues effectively.
• Champion staff growth and development through performance reviews, targeted coaching, cross-training, and thoughtful hiring and retention strategies.
• Oversee and coordinate various administrative tasks, from overdraft exceptions to audits, embodying precision and attention to detail.
• Embrace continuous learning by actively participating in meetings and training sessions, further enhancing your skill set and effectively circulating crucial updates to your team.
• Uphold the utmost security procedures and ensure customer information always remains safeguarded.
• As a people-oriented visionary, you'll not only lead conversations but also navigate uncharted territories, fostering growth and innovation. Your ability to bring ideas to fruition and your persuasive expertise will define your success as you embark on this exciting journey with Heartland.

THIS MIGHT BE THE RIGHT ROLE FOR YOU IF :

JOB REQUIREMENTS :

ADDITIONAL QUALIFICATIONS :

WORK ENVIRONMENT & PHYSICAL DEMANDS :

Vision (up close and distance >

2 / 3 of the time)

2 / 3 of the time)

WHAT’S GREAT ABOUT WORKING AT HEARTLAND?

Heartland Bank is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.