What are the responsibilities and job description for the Managed Services Engineering Associate - Summer Internship 2025 position at Heartland Business Systems, LLC?
Job Description
Job Description
Description : Position Summary :
Function as a professional that provides a wide range of IT services from desktop & application support to basic administrative duties for servers, networking, and firewall equipment. In addition this position provides customer service, and shows the day to day responsibilities involved in being a successful member within the IT industry.
Roles and Responsibilities / Essential Functions :
- Work as a member of the HBS managed services team that provides critical IT Support for multiple HBS customers.
- Obtain knowledge on a variety of technologies and platforms used by customers as directed by your Team Lead.
- Perform proactive maintenance duties such as switch / firewall / routers upgrades, server patches, workstation patches, firewall rules, etc.
- Assist in Remote application and hardware support for switches, routers, firewalls, servers, and storage.
- Monitor and analyze customer networks, systems, backups, and security appliances.
- Work with customer’s primary field engineer to perform work on an as needed basis.
- Cross- Education / Mentoring of other Heartland Interns, Managed Services Engineers, and related personnel.
Requirements : Competencies
Preferred Experience :
Required Skills, Education and / or Certifications :
Preferred Skills, Education and / or Certifications :
Equal Opportunity Employer - Including Disabled and Veterans #HBS
