Senior Collaboration Engineer

Description

The Senior Collaboration Engineer role will develop, implement, and support collaboration services and solutions for consulting clients. Build a customer-focused relationship with client to identify business challenges and develop specifications and requirements to arrive at the best solution.

Roles And Responsibilities/ Essential Functions

• Work as a member of the HBS collaboration team as a leader and contributor that provides consultative and proactive project support to HBS’s account base.
• Collaborate and be a Leader across multiple internal teams to ensure successful delivery and timely of the scope of work
• Research new products for selection, enhance configuration standards and best practices and educate team members on these products and services to enhance the sales process.
• Provide senior level support, maintenance, and administration for customer networks and review for other potential concerns or enhancement opportunities.
• Work in and always model a positive team atmosphere between regional and virtual practices while maintaining a professional and respectful demeanor.
• Create and maintain detailed documentation of past projects to potentially provide time estimates and project scopes for new related projects.
• Create and maintain current vendor/industry specific certifications and stay current on new products and solutions by utilizing networks of resources.
• Minimum of 1,450 hours billed per fiscal year prorated based on start date. These charge hour requirements will be balanced against professional development and on the job training.
  
  

Requirements

Competencies:

• Adaptability - Ability to fit into a changing environment
• Ambition - Extent that an individual demonstrates drive and initiative in seeking personal advancement or recognition
• Applied Learning- Applied learning looks at whether an individual takes part in needed learning activities in a way that makes the most of the learning experience
• Decision Making - Selecting an effective course of action while controlling resources and expenditures
• Detail Orientated - Ability of an individual to pay meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant
• Ethical - Ability to be guided by the company’s accepted principles of moral conduct
• Interpersonal- Interpersonal skills look at the ability of the individual to develop and maintain relationships with others.
• Organized - Ability of an individual to be structured and methodical in working skills
• Persistence - Ability to continue in a course of action in the face of adversity
• Technical Aptitude - Ability to relate to topics which require and understanding or specialized knowledge
  
  

Required Experience

• 3 years in a technical related field
  
  

Preferred Experience

• 3-5 years in a technical related field
• 3 years’ experience working as a consultant
  
  

Required Skills, Education And/ Or Certifications

• Bachelor’s Degree or equivalent certifications
• CCNP or equivalent level certifications
• Experience designing and architecting Collaboration based solutions
• Installing and supporting Cisco Collaboration solutions
• CUCM, CUC, IMP, UCCX, CJP, Expressway, InformaCast
• Strong VoIP troubleshooting skills
• Experience deploying VoIP Protocols – SIP, H323, MGCP, QoS, G711/G729
  
  

Preferred Skills, Education And/ Or Certifications

• Cisco Video experience – CMS, Telepresence, TMS, Webex
• Knowledge of Cisco Collaboration tools – Jabber, Webex Teams, Webex Meetings
• Familiarity or experience with:
• Webex Calling
• Collaboration development tools including PostMan, Python, and Webex API’s
  
  

Equal Opportunity Employer - Including Disabled and Veterans

#HBS