What are the responsibilities and job description for the Program Supervisor position at Heartland Center For Behavioral Change?
GENERAL DESCRIPTION.
This is a responsible, professional and supervisory position developing and coordinating a re-entry program for offenders assigned to a large Residential Reentry Center. The Program Supervisor assists with the supervision of the case managers and security staff ensuring that offenders receive appropriate care and services in their transition to the community. S/he ensures the continuity of care for offenders, appropriate employment assistance, and facilitates services for offenders with special needs, (i.e., sex offenders, those with significant medical and mental health issues, drug and alcohol abuse/dependence, and specialized female offender programming). The Program Supervisor exercises considerable initiative and judgment in planning and carrying out assignments. S/he receives general direction from an administrative superior.
EXAMPLES OF WORK
Work may include, but is not limited to, the following examples:
1. Remains alert during working hours; attends work as scheduled, and complies with attendance policies.
2. Directs and manages the assigned program ensuring compliance with agency policy, contractual obligation and regulatory requirements.
3. Ensures/provides, schedules, appropriate transitional program services on-site.
4. Assists with training, supervising, and evaluating staff.
5. Ensures that staff effectively implements assigned duties and responsibilities.
6. Provides/arranges staff training and ensures each is trained in accordance with requirements.
7. Ensures staff maintains compliance with agency Code of Conduct and Standards established in contracts. Immediately reports violations.
8. Reviews and supervises work of subordinate staff through observation, review of records, and discussions. Meets regularly with staff.
9. Ensures or conducts intake of offenders, as required.
10. Ensures or conducts comprehensive assessment of offenders using a standardized tool and ensures development of an individualized reentry plan. Progress is updated in a timely manner.
11. Ensures/provides facilitated services that address the transitional needs of offenders, in a timely manner.
12. Ensures all required documentation of re-entry program is completed in an accurate and timely manner as required by Agency and contractor requirements.
13. Compiles information and prepares regular reports of re-entry program progress, achievements, and problems.
14. Ensures that supervisor receives timely and complete reports, as requested or required.
15. Attends appropriate training and continuing education events.
16. Confers with public, private, and community organizations and agencies to enhance community relations program.
17. Displays courtesy, tact, consideration, and discretion in all interactions with officials, other members of the agency, with clients, and with the public.
18. Performs other related work as assigned.
EXAMPLES OF KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of social services
Knowledge of community resources Familiarity with community corrections systems and current practices.
Skill in preparing complete and accurate documents and reports
Skill in identifying and resolving supervisory problems such as work assignments, employee relations, employee development and morale Ability to review, analyze and interpret rules, regulations, policies, and procedures as related to the assigned program.
Ability to provide leadership to staff Ability to develop short and long-range plans that meet established program objectives
Ability to develop, implement and manage services to achieve positive program outcomes.
Ability to establish and maintain effective working relationships with contracting officials, staff associates, the general public, and others
Ability to maintain confidentiality Ability to analyze and evaluate operations and take corrective action when necessary;
Ability to communicate effectively, orally and in writing
EXPERIENCE AND EDUCATION QUALIFICATIONS
1. Completed high school education of HSED(GED)
AND
2. Have four (4) or more years of successful experience in a related field; AND3. A minimum of two (2) years’ successful experience as a supervisor is preferred
NECESSARY SPECIAL QUALIFICATIONS. No candidate may be considered for employment who is, or has been for the past two (2) years under the supervision of Federal, State, County or Municipal Corrections Department nor have any pending felony or misdemeanor charges other than minor traffic charges. Driving may be required for this position. The successful candidate must have and remain in possession of a valid current driver’s license, automobile insurance, and be insurable under the agency’s motor vehicle insurance policy. All candidates for employment must meet the established minimum qualifications for employment as identified by the applicable regulatory agencies.
This is a responsible, professional and supervisory position developing and coordinating a re-entry program for offenders assigned to a large Residential Reentry Center. The Program Supervisor assists with the supervision of the case managers and security staff ensuring that offenders receive appropriate care and services in their transition to the community. S/he ensures the continuity of care for offenders, appropriate employment assistance, and facilitates services for offenders with special needs, (i.e., sex offenders, those with significant medical and mental health issues, drug and alcohol abuse/dependence, and specialized female offender programming). The Program Supervisor exercises considerable initiative and judgment in planning and carrying out assignments. S/he receives general direction from an administrative superior.
EXAMPLES OF WORK
Work may include, but is not limited to, the following examples:
1. Remains alert during working hours; attends work as scheduled, and complies with attendance policies.
2. Directs and manages the assigned program ensuring compliance with agency policy, contractual obligation and regulatory requirements.
3. Ensures/provides, schedules, appropriate transitional program services on-site.
4. Assists with training, supervising, and evaluating staff.
5. Ensures that staff effectively implements assigned duties and responsibilities.
6. Provides/arranges staff training and ensures each is trained in accordance with requirements.
7. Ensures staff maintains compliance with agency Code of Conduct and Standards established in contracts. Immediately reports violations.
8. Reviews and supervises work of subordinate staff through observation, review of records, and discussions. Meets regularly with staff.
9. Ensures or conducts intake of offenders, as required.
10. Ensures or conducts comprehensive assessment of offenders using a standardized tool and ensures development of an individualized reentry plan. Progress is updated in a timely manner.
11. Ensures/provides facilitated services that address the transitional needs of offenders, in a timely manner.
12. Ensures all required documentation of re-entry program is completed in an accurate and timely manner as required by Agency and contractor requirements.
13. Compiles information and prepares regular reports of re-entry program progress, achievements, and problems.
14. Ensures that supervisor receives timely and complete reports, as requested or required.
15. Attends appropriate training and continuing education events.
16. Confers with public, private, and community organizations and agencies to enhance community relations program.
17. Displays courtesy, tact, consideration, and discretion in all interactions with officials, other members of the agency, with clients, and with the public.
18. Performs other related work as assigned.
EXAMPLES OF KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of social services
Knowledge of community resources Familiarity with community corrections systems and current practices.
Skill in preparing complete and accurate documents and reports
Skill in identifying and resolving supervisory problems such as work assignments, employee relations, employee development and morale Ability to review, analyze and interpret rules, regulations, policies, and procedures as related to the assigned program.
Ability to provide leadership to staff Ability to develop short and long-range plans that meet established program objectives
Ability to develop, implement and manage services to achieve positive program outcomes.
Ability to establish and maintain effective working relationships with contracting officials, staff associates, the general public, and others
Ability to maintain confidentiality Ability to analyze and evaluate operations and take corrective action when necessary;
Ability to communicate effectively, orally and in writing
EXPERIENCE AND EDUCATION QUALIFICATIONS
1. Completed high school education of HSED(GED)
AND
2. Have four (4) or more years of successful experience in a related field; AND3. A minimum of two (2) years’ successful experience as a supervisor is preferred
NECESSARY SPECIAL QUALIFICATIONS. No candidate may be considered for employment who is, or has been for the past two (2) years under the supervision of Federal, State, County or Municipal Corrections Department nor have any pending felony or misdemeanor charges other than minor traffic charges. Driving may be required for this position. The successful candidate must have and remain in possession of a valid current driver’s license, automobile insurance, and be insurable under the agency’s motor vehicle insurance policy. All candidates for employment must meet the established minimum qualifications for employment as identified by the applicable regulatory agencies.
