What are the responsibilities and job description for the IT Support Technician position at Heartland Consulting?

Job Description

Job Summary :

Heartland Consulting is seeking a skilled IT Support Technician to join our team and provide technical assistance across our organization. The ideal candidate will be responsible for diagnosing and resolving hardware and software issues, maintaining IT equipment, and ensuring smooth operation of IT services. If you are a proactive problem solver with excellent customer service and troubleshooting skills, we'd love to hear from you!

Key Responsibilities : Operational

Provide hands-on IT support, including installing / upgrading software, configuring systems, and troubleshooting hardware / software issues.
Diagnose and resolve incidents related to operating systems (Windows, Mac) and various software applications.
Perform routine maintenance of workstations, printers, IP phones, and other peripherals.
Test fixes to verify resolution and conduct post-resolution follow-ups.
Troubleshoot and repair conference room equipment, including phones, projectors, sound systems, and connectivity.
Use remote support tools to assist users and perform software updates.
Install and configure new IT equipment (laptops, printers, IP phones).
Escalate unresolved technical issues to the appropriate IT team member.

Projects :

Laptop Refresh

Mobile Device Refresh

Printer Refresh

Qualifications & Skills :

Strong customer service skills with the ability to handle challenging situations professionally.

Excellent communication skills, both verbal and written.

Ability to work independently and resolve IT issues efficiently.

Strong problem-solving skills with a positive attitude and patience.

Experience with desktop operating systems such as Windows, Mac OS, and Linux.

Basic hardware / software troubleshooting, installation, and repair.

Proficiency in Microsoft Office and email client configuration (Outlook, mobile devices).

Basic networking knowledge (switches, firewalls, VPN clients, wireless networks).

Basic experience or knowledge with Windows Server Active Directory, DNS, and DHCP.

Basic experience or knowledge of VOIP systems.

Strong organizational skills and ability to manage multiple tasks efficiently.

Preferred Qualifications :

Certifications such as CompTIA A , Network , or Microsoft Certified : Modern Desktop Administrator are a plus.

Previous experience in IT support or a similar role.

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What are the responsibilities and job description for the IT Support Technician position at Heartland Consulting?

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