VP of Retail Branch Operations

Heartland Credit Union is looking for a dynamic and strategic VP of Retail Branch Operations to lead and support our Western Kansas market. The ideal candidate will oversee multiple branches, drive growth, and ensure an exceptional member experience. As a key leader, they will provide guidance to branch managers, develop business relationships, and play an active role in community and business lending initiatives. If you're a results-driven leader passionate about operational excellence and building strong teams, we'd love to hear from you!

ABOUT HEARTLAND

Heartland Credit Union has been providing exceptional member service for over 75 years! Our small friendly work environment allows our employees to know our customers we serve and fellow employees. As we continue to grow, we need great talent like you to be a part of our team and culture. HCU has many locations in Kansas including Wichita, Hutchinson, Newton, Haven, Hays, and Ness City. Learn more about Heartland Credit Union by going to www.hcu.coop.

WORK DETAILS

Position is onsite, office located at 2825 Plaza Ave, Hays, KS.

Branch hours are from 8:30 a.m. - 5:30 p.m. Monday - Friday and 9:00 a.m. - 12:00 p.m. on Saturday.

RESPONSIBILITIES FOR VP OF RETAIL BRANCH OPERATIONS

The successful candidate will be responsible for the following activities:

• Reviews branch operations and collaborates with branch managers to improve effectiveness and member service responsiveness.
• Provides leadership to maintain high levels of member service, supporting branch managers in implementing quality service initiatives.
• Conducts regular visits and monitors branch performance, ensuring sales and service goals are met.
• Sets and tracks sales goals aligned with organizational objectives, assisting branch managers in meeting performance targets.
  
• Leads branch efforts to continually meet or exceed branch growth goals, business development, and operational efforts of the branch.
• Actively participates and represents Heartland in various community, civic, and professional organizations.
• Accountable for branch growth and profitability through expanding member relationships, consultative sales, and superior member service.
• Provides leadership to strive toward, meet, and exceed short and long-term goals.
• Manages the hiring, training, coaching and development of staff.
• Provides guidance to staff regarding operational functions, lending, service, and sales for both the Hays and Ness City locations.
• Supports all branch operations including teller duties, processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances.
• Maintains oversight of regular balancing of the vault, cash dispenser/recycler and ATM according to established procedures. Monitors and maintains cash supply at appropriate levels. Oversees the ordering, dispensing, and shipping of cash by Assistant Branch Manager or Vault Teller.
• Assist members with their lending and account needs, provide financial counseling, and promote all HCU products and services.
• Maintains knowledge of credit union products and services.
• Attends meetings and training sessions as required.
• Provides superior service to our members and staff.
• Proactively supports and advances HCU's brand and culture platform.
• Performs all other duties as assigned.

REQUIREMENTS FOR VP OF RETAIL BRANCH OPERATIONS

• College degree in business, finance or related or equivalent experience and training.
• At least four years of experience working in the financial field preferred.
• Prior managerial experience preferred.
• Strong sales skills.
• Strong leadership and coaching skills.
• Well organized and attentive to detail.
• Excellent communication skills.
• Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

EOE: race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veterans.

For immediate consideration:

To apply from our career site, go to Apply Now. If you are viewing from an outside posting board, go to www.hcu.coop, then find "Careers." You must create an account to apply and upload a resume. All inquiries are completely confidential.