What are the responsibilities and job description for the Customer Service Representative position at Heartland Group Inc?
Job Type
Full-time
Description
POSITION SUMMARY
This position interacts with customers and sales representatives and provides exceptional service with a pleasant, professional demeanor. Provides information in response to inquiries about products and services, processes customer orders, and addresses concerns. This position also coordinates the flow of work within or between departments and provides assistance to the Customer Services Department as needed.
REASONABLE ACCOMMODATIONS STATEMENT
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
- Provide timely information to Customers and Sales Reps in response to inquiries.
- Accurately enter customer purchase orders and provide follow up as needed.
- Process orders in a timely manner, paying special attention to rush requests.
- Update customer notes and shipping instructions as needed.
- Verify pricing and research any discrepancies
- Research and resolve billing discrepancies / short payments. Escalating to supervisor as necessary.
- Handle and resolve customer complaints / returns
- Complete and submit Credit Request Forms
- Review, check, and distribute all incoming orders
- Assemble and ship catalogs and marketing materials
- Batch sorting
- Maintain Credit Hold Order list
- Review daily CA shipments and advise of past due orders
- Other duties as assigned
Requirements
POSITION QUALIFICATIONS
Competency Statements
SKILLS & ABILITIES
Preferred Education :
Preferred Experience :
Computer Skills
Equal Opportunity Employer - Including Disabled and Veterans
HRTLP
