Patient Coordinator

We are Heartland Men's Health a fast paced, men's concierge medical practice with multiple locations across the Kansas City area (Overland Park, Lee's Summit/Blue Springs, North Kansas City). In addition, we currently have over 26 practices across the nation and expanding further.

Are you looking for an opportunity at a cutting-edge practice where you can have a great work/life balance? Then keep reading.

We are a premiere concierge medical practice that specializes in men's health, with an immediate opening for a Patient Coordinator to join our team.

We change men's lives for the better every day, we love what we do, and we want the best people to come join us. Our work environment is energizing, patient focused, results driven and refreshing. We want great people to help make it even better. Is that you?

When you join us, you will be supported by medical assistants, office management and administrative staff. We offer specialized training and a guaranteed annual salary, paid holidays, bonus, vacation, health insurance and 401K. Our offices are open from 8:00am-5pm Monday through Friday with NO weekends.

Who We Are Looking For:

• A self-motivated individual with a proven track record of exceeding sales expectations.
• A problem-solver with a can-do attitude and strong communication skills.
• Someone driven to succeed and capable of closing sales on the first interaction.
• A team player who values collaboration and provides exceptional service to patients.

Primary Duties and Responsibilities:

• Present and gain patient agreement on medically recommended treatment plans during initial consultations.
• Maintain consistent follow-up with existing patients to enhance the customer experience and foster retention.
• Collaborate with the Patient Experience Manager to meet individual and clinic financial targets.
• Record patient interactions and financial outcomes accurately in Salesforce.
• Act as a liaison between patients and clinic providers to ensure seamless communication.
• Uphold company protocols and confidentiality standards.
• Contribute to a positive team environment and continuous improvement initiatives.

What We Offer:

• Competitive pay with a base plus bonus compensation structure.
• Excellent benefits starting on day one:
  • 401(k) with matching.
  • Health, dental, and vision insurance.
  • Life insurance.
  • Paid time off.

Join our team and help change lives for the better every day in a dynamic, results-driven environment! This is an in-person role with opportunities for growth and advancement.

• Associate or Bachelors degree preferred.
• Minimum of 5 years of direct sales experience with a history of exceeding targets.
• Experience in healthcare or customer service industries preferred.
• Proficiency with Salesforce or other CRM systems preferred.
• Exceptional interpersonal and communication skills with the ability to build trust and rapport.
• Results-driven, highly organized, and detail-oriented.
• Self-motivated with a proactive approach to achieving goals.