What are the responsibilities and job description for the Sales Enablement Specialist, ISV position at Heartland Payment Systems?
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
Summary of This Role
Focuses on training programs/courses specific to the Sales Function including: Developing and delivering internal training courses/programs targeting new hire orientation, product training, sales process and consultative selling, sales effectiveness, presentation skills, phone selling skills, etc. Applying foundational knowledge of the Sales Function to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., classroom, webcast, e-learning, field training, etc.) and conduct training. Developing and monitoring metrics for evaluating training effectiveness, may also be accountable for broader Sales Function talent development as part of Sales functional excellence/performance improvement initiatives.
What Part Will You Play?
- Delivers a range of training of moderately complex products, processes and soft skills content, to diverse audiences, demonstrating a clear understanding of given subject or subjects following training materials that will require deviation
based on the audience knowledge. - Provides cross training and support for colleagues.
- Provides detailed advice and support relating to areas of expertise.
- Ensures delivery of multiple, training requirements for a key customer/department based on training needs.
- Evaluates participants on set criteria, documents feedback, delivers to trainees and shares with leaders as appropriate to partner with management to foster development of sales organizations.
- Partner directly with leaders within Sales, Product, Compliance, Marketing, BI, and Sales Training to develop enablement tools for ISV sellers.
- Build, enhance, and document sales readiness processes.
- Liaison and Partner w/ Training teams related to ISV product releases, integrations and enhancements (including certification process)..
- Work with Sales Leadership to ensure Playbooks and best practices are being applied and incorporated into daily practices (compliance)
- Liaison with product groups on new releases to better understand the value proposition and GTM strategy for supporting sellers with sales plays and other sales readiness tools.
- Stay abreast of the needs within the POS sales organization and serve as the sales voices with the product support and POS operations teams in order to reduce and eliminate barriers to selling effectively.
What Are We Looking For in This Role?
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
- Typically Minimum 4 Years Relevant Experience - Related professional experience in sales training OR a mix of sales and sales training, preferably in merchant sales.
Preferred Qualifications
- Knowledge and understanding of B2C and B2B merchant environments.
- Knowledge and understanding of ISV.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
- Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
- Supervision - Normally receives detailed instructions on all work.
- Background Knowledge - Intermediate full scope of knowledge of company and industry to support sales initiatives
- Training - Intermediate ability to coach and mentor sales effectively on all levels
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
