What are the responsibilities and job description for the Service Advisor - Float position at Heartland Tire Inc?
Description:
POSITION TITLE: Service Advisor -
REPORTS TO: Regional Manager
DEPARTMENT: Service
POSITION SUMMARY: The Service Advisor -Float assists the store managers in
overseeing the performance and operations of the stores in a specific region.
Essential Job Functions:
- Assists the Store Manager in overseeing the performance and operations of all aspects of the store including both the retail and commercial businesses.
- Helps lead a team of talented service and sales professionals in a fast paced environment and cultivate a We Can Do That culture.
- Drives store sales by achieving overall business performance objectives, including sales and productivity goals.
- Maintain existing customer base by providing the highest level of customer services.
- Provides helpful, friendly, and respectful customer service to all customers with a We Can Do That attitude.
- Ensures the team maintains a safe and clean work environment.
- Ensures the retail store is clean and professional in appearance to customers.
- Communicates clearly to serve as the liaison between technicians and customers.
- Manages service center work flow.
- Monitor and inspect production procedures and equipment to ensure the highest level of
- quality.
- Other duties as assigned.
Position Requirements:
- Previous management experience in automotive service and repair.
- Comprehensive understanding of the automotive service market.
- ASE certifications and/or a technical school degree are preferred but not required.
