What are the responsibilities and job description for the Customer / Guest Service Associate - Manhattan position at Heartland Tommy’s?
Reports to : Site Manager
Job Summary : The Customer / Guest Service Specialist will interact with the company's guests and customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service. In this instance, the role requires the Specialist to regularly interact with customers in a face-to-face setting and provide support and information on the car wash services and products.
Responsibilities :
- Interacts with customers in person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers' problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Interact warmly with guests, explain our services, and respond with confidence to questions.
- Communicate promotions and wash package details effectively.
- Process point-of-sale purchases.
- Manage weekly schedule to achieve sales goals.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Duties / Responsibilities :
Required Skills / Abilities :
Education and Experience :
Benefits :
Other :
Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear, including in loud environments. Specific vision abilities required by this job include close vision and ability to adjust focus; must be able to use hands and fingers to operate, handle, and use controls, equipment, and tools. This position may require frequent bending, moving, lifting, and carrying material weighing up to 50 pounds, and climb ladders of various sizes; standing or walking up to eight hours each day; and working in all weather conditions.
Salary : $13 - $15
