Senior Business Analyst

More about the Role

At Heartland Veterinary Partners, our mission is centered around elevating the lives of veterinarians and their teams. By partnering with Heartland, practice owners unlock a world of operational advantages and economies of scale, all while retaining their clinical autonomy. At Heartland, we go beyond the ordinary to foster an environment that nurtures growth, invests in our employees, and creates pathways for professional development.

The Heartland promise doesn't stop at operational brilliance; it extends to encompass non-clinical facets like recruiting & human resources, marketing, procurement, payables management, accounting & finance, and information technology. In essence, we've got every corner covered, so our partners can focus on what truly matters - providing optimal care for their patients. As a dedicated member of our Support Center, you'll have the opportunity to be a part of what makes that happen. Your role will be pivotal in helping our partners deliver unparalleled patient care.

The Heartland philosophy rests firmly on the pillars of Servant Leadership. This ethos defines our Support Center team, where every member embraces the ethos of selfless service and approaches every challenge with an unwavering commitment to support. If this resonates with your personal and professional values, then we'd like to get to know you better!

Position Purpose

Reporting directly to the Chief Information Officer (CIO), the Senior Business Analyst will support enterprise-wide initiatives, strategic projects, and process improvement efforts. This role will serve as a key liaison between business stakeholders and technology teams, driving efficiency, innovation, and data-driven decision-making. The ideal candidate will have strong analytical skills, business acumen, and a problem-solving mindset, working effectively in a fast-paced, collaborative environment. At Heartland, we are dedicated to supporting veterinary professionals by fostering innovation, efficiency, and strategic growth. As part of the Information Technology Team, you will have the opportunity to work on high-impact projects, drive meaningful change, and contribute to the success of a rapidly growing organization. This is a full-time remote role.

Competencies

At Heartland, all of our team members embody the spirit of Servant Leadership.

• Authentic Listening - Continually listening with an open mind and heart to what is said and unsaid.
• Building Community –Bringing team members together and mobilizing them around our collective purpose and commitment to our communities.
• Commitment to the Growth of the People – Dedicated to the personal and professional growth and development of our team members.
• Conceptualization -Forward thinking and approaching work and challenges with an end-to-end view.
• Empathy – Demonstrating empathy and understanding with others, approaching everything assuming positive intentions.
• Foresight – Taking the past, the present, and the future decision-making process.
• Healing – Focusing on the emotional and physical health of our team members.  Offering support and solutions to ensure our team members have balance.
• Persuasion – Building group consensus and buy-in.
• Self-Awareness – Conscious knowledge of personal character, emotions, intentions, and leadership impact.
• Stewardship - Concern for our team members, customers, communities, and the organization as a whole and making good use of all that is available to provide appropriate support.

Essential Responsibilities

• Lead business process analysis and documentation efforts to identify opportunities for improvement and optimization across multiple business units.
• Gather, analyze, and document business requirements, functional specifications, and workflows to support technology and operational initiatives.
• Conduct stakeholder interviews, facilitate requirements-gathering workshops, and synthesize findings into actionable insights.
• Develop business requirements documents (BRDs), user stories, use case diagrams, and process maps.
• Manage and contribute to strategic projects and special initiatives, providing analytical support and project coordination.
• Collaborate with IT teams to ensure successful system implementations, enhancements, and integrations.
• Conduct data analysis, generate reports, and provide recommendations to inform executive decision-making.
• Assist in change management, training, and adoption strategies for new processes and systems.
• Stay current on industry trends, emerging technologies, and best practices in business analysis and project execution.

Requirements/Qualifications

• Experience:
• 6 years of experience as a Business Analyst, preferably in healthcare, veterinary, or multi-location service industries.
• Proven experience leading cross-functional projects and working with executive stakeholders.
• Strong knowledge of business process mapping, workflow automation, and operational efficiency strategies.
• Familiarity with ERP, CRM, and other enterprise systems is a plus.
• Certifications:
• Professional Business Analysis (PBA), Six Sigma, or Agile/Scrum certifications preferred.

• Key Skills & Competencies:
  • Excellent leadership, communication, and facilitation skills.
  • Strong analytical and problem-solving abilities, with a data-driven mindset.
  • Ability to manage multiple priorities, work independently, and drive initiatives forward.
  • Skilled in stakeholder management, negotiation, and executive-level communication.
  • Proficiency in Microsoft Office Suite, project management tools, and business analysis software.

Benefits Offered

• Physical wellness: Health, dental, vision, voluntary life and disability programs, and discounted access to gym memberships
• Mental wellness: Paid time off, flexible work schedules, and EAP
• Financial wellness: Bonus incentives, retirement accounts, retail discounts, and access to financial planning tools
• Professional wellness: Learning and career development solutions

Pay Range

Salary : $90,000 - $110,000