Hub Manager

Heartland Women's Healthcare is GROWING and looking to add a Hub Manager to our team! The successful candidate will communicate clearly and frequently with our team to ensure the highest level of care for our obstetrical and gynecological patients.

This is a full-time position with a growing and successful practice. We run an upbeat office with Physicians, Certified Nurse Midwives, and Nurse Practitioners.

We are looking for a qualified, full-time hub manager, needed to run our busy OB/GYN practices in Mt. Vernon and Centralia, IL. Medical office experience is necessary, with OB/GYN office experience preferred. Candidates should demonstrate excellent organizational skills and ability to perform well under stressful situations. Our position requires knowledge of healthcare systems operations. Ultimately, you should be able to ensure steady workflows and uninterrupted service in our medical facility.

Job Responsibilities:

• Supports company operations by maintaining office systems and supervision of 20 support staff.

• Ensure operations run smoothly daily. This includes promoting positive patient experiences, reviews, team members job satisfaction, workplace efficiency, shorter wait times, and completion of tasks as assigned.

• Maximize profits and minimize expenses by overseeing P&L.

• Maintains office services by organizing office operations and procedures, preparing payroll, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions.

• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

• Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.

• Completes operational requirements by scheduling and assigning employees, following up on work results.

• Maintains office staff by recruiting, selecting, orienting, and training employees. Provide support and direction to enhance performance, skills, and knowledge of the practice team within the practice(s). This includes ensuring employees receive proper on-boarding, training, celebrating high performance, creating improvement opportunity plans, and monitoring each team member's performance.

• Troubleshoot problems such as non-working equipment, patient complaints, inefficiencies, workplace conflicts, and other items that may disrupt operations.

• Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results.

• Coordinate regular team meetings and send minutes from meetings to the team.

• Work with various departments on improvement initiatives.

• Contributes to team effort by accomplishing related results as needed.

Job Qualifications / Skills:

• Staffing, interviewing potential candidates for hire

• Managing Providers schedules

• Supervision Ability to manage in a changing environment

• Promoting process improvement

• Reporting skills

• Coaching, mentoring staff

• Willingness to work with others and respect their views

• Understanding of fiscal management principles and procedures

Education, Experience, and Licensing Requirements:

• Bachelor’s Degree in Healthcare Management preferred but will consider High school diploma, GED, or equivalent

• Two years’ experience in an office setting manager

• Proficient with EMR software

• Excellent customer service and leadership experience

Benefits:

• 401(k)

• Health insurance with HSA options

• Dental and Vision

• Paid time off

• Short term and long-term disability

• Critical illness, accident, and hospital indemnity

About Heartland Women’s Healthcare:

Heartland Women’s Healthcare coordinates convenient personalized healthcare for all women in all stages of life utilizing innovative technology within a warm and welcoming environment. Our team of Doctors, Certified Nurse Midwives and Nurse Practitioners offer a full range of obstetric and gynecologic services through our multiple offices located throughout Southern Illinois and Missouri.

To provide the highest quality patient care available, Heartland Women’s Healthcare is partnered with Advantia Health. Advantia is transforming healthcare for all women – setting a higher standard of care and convenience while reducing unnecessary costs. Compassion and value inspire everything we do. We take time to listen, answer questions completely, and offer helpful technology between visits so that our patients are empowered and at ease. Alongside coordinated care, Advantia is pioneering care models that align incentives with the best interests of women and their families.

Learn more at: www.usaobgyn.com

Please note: COVID-19 Vaccination or an approved request for accommodation is required as a condition of employment.

Advantia Health is an Equal Opportunity Employer that is committed to global diversity: It is a place where good people want to work, and customers want to continue to engage EOE M/F/D/V.