What are the responsibilities and job description for the Shift Lead - Auntie Anne's position at Heartlands Concepts LLC?
Responsible for all aspects of the operations of the store during all hours of operations; responsible for maintaining the operating standards, implementing company policies, maximizing net operating income, and for representing our Mission and Philosophy to its guests, crew members, and community.
Duties
- Perform any and all duties required of crew members and Assistant managers.
- Direct and coordinate the activities of staff
- Ensure maintenance of dress code and personal appearance standards in accordance with uniform policies. Complete uniform ordering form for new hires and scan document to office to get uniforms ordered.
- Provide, supervise, and monitor training of all staff
- In consultation with District Manager, determine personal schedule based on the requirements or the position. Required to Close Store 2 Nights per week & work Weekends.
- In the event of a call off and/or no-show, secure a replacement. If no replacement is found it is your duty to cover shift and make adjustments to schedule for the duration of the schedule
- Monitor staffing levels and labor costs to maximize efficiency and control labor expense ratios
- Provide for the accurate taking of weekly & monthly physical inventory
- Monitor inventory levels, production, waste, unauthorized “giveaways,” etc. to control Cost of Good, without compromising product quality. Cost of goods budget is determined by Brand
