Crisis Services Coordinator

Positions are part-time unbenefited (less than 21 hours/week part time, 35 hours / week full time ) and substitute (hours per week vary). Some positions require evening (3pm-10pm) and/or weekend (9am-10pm) hours. Written and oral fluency in English and Spanish preferred for some positions. These positions report directly to the Crisis Services Director.

Pay rate; $24/hour

AREAS OF RESPONSIBILITIES (may vary some, depending on the specific position and shift)

· Provides support, education on the dynamics of abuse, and referrals via the crisis hotline to victims of domestic violence, sexual assault, and child abuse, particularly Spanish speaking clients

· Responds to Lethality Assessment Program (LAP) calls and administer lethality screens and danger assessments while working with victims

· Performs administrative duties, as necessary, and assists in maintaining the day-to-day functioning of the crisis hotline

· Provides in-person crisis intervention

· Be available to shelter clients in crisis

· Directs clients to appropriate service resources including but not limited to housing, health, education, training, childcare and/or employment

· Assists with data entry for statistical purposes

· Maintains relationships with other department staff, law enforcement, and other direct service agencies

· Advocates on behalf of clients to ensure access to service resources outside of Heartly House

· Maintains accurate client records

· Maintains client confidentiality at all times

· Completes other duties as assigned by Crisis Services Director

EDUCATION AND EXPERIENCE

· BA or equivalent combination of education, skills, and experience

· Strong computer skills required

· Strong verbal and written communication and interpersonal skills required. Must be able to work with a broad diversity of people and have a professional demeanor

· Written and oral fluency in Spanish preferred

· Must be organized, responsible, reliable, professional, and punctual

· Must be able to travel to meetings and trainings

· Crisis Intervention experience preferred

· Successful completion of Heartly House training sessions

Job Types: Full-time, Part-time

Pay: $24.00 per hour

Expected hours: 23 – 35 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evenings as needed
• Holidays
• Weekends as needed

Application Question(s):

• If you have previous hotline experience, please provide details, including name of employer and dates.
• Are you available to work evenings, weekends and holidays?
• Are you applying for a part time, full time or sub position

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $24