What are the responsibilities and job description for the Office Manager position at Heartwell Cardiology?
Job Description:
The ideal candidate will play a critical role in ensuring the smooth operation of our practice.
The candidate will be responsible for managing office staff, overseeing billing operations, ensuring excellent customer interaction and care, managing provider schedules, and working on strategies to increase revenue.
This position requires strong organizational and leadership skills, with a focus on efficiency, customer satisfaction, and business growth.
Key Responsibilities:
- Employee Management: Supervise and lead office staff, including scheduling, performance evaluations, and professional development.
- Billing & Financial Oversight: Oversee billing processes, insurance claims, and collections to ensure timely payments and financial efficiency.
- Customer Interaction & Care: Maintain a high level of patient satisfaction by ensuring the office provides excellent customer service and addressing patient concerns in a timely manner.
- Provider Schedule Management: Coordinate and manage provider schedules to optimize patient care and clinic productivity.
- Revenue Growth: Implement strategies to increase practice revenue, including identifying opportunities for service improvement and operational efficiency.
- General Office Operations: Ensure the office is organized, ordering supplies, coordinating contractors.
Qualifications:
- Proven experience as an Office Manager, preferably in a medical or healthcare setting.
- Strong leadership and team management skills.
- Knowledge of billing, insurance processes, and revenue cycle management.
- Excellent organizational, multitasking, and problem-solving abilities.
- Strong communication skills, with a focus on customer service and patient care.
- Experience with healthcare management software and scheduling systems is a plus.
