What are the responsibilities and job description for the Operations Coordinator position at Heartwell Cardiology?
About Our Organization
We are a leading healthcare provider dedicated to delivering exceptional patient care and service. Our practice is seeking a highly skilled Administrative Lead to join our team.
This individual will play a pivotal role in ensuring the seamless operation of our practice, including managing office staff, overseeing billing operations, and maintaining excellent customer interaction and care.
Key Responsibilities:
- Manage office staff, including scheduling, performance evaluations, and professional development.
- Oversee billing processes, insurance claims, and collections to ensure timely payments and financial efficiency.
- Maintain a high level of patient satisfaction by ensuring the office provides excellent customer service and addressing patient concerns in a timely manner.
- Coordinate and manage provider schedules to optimize patient care and clinic productivity.
- Implement strategies to increase practice revenue, including identifying opportunities for service improvement and operational efficiency.
Requirements
- Proven experience as an Office Manager or similar role, preferably in a medical or healthcare setting.
- Strong leadership and team management skills.
- Knowledge of billing, insurance processes, and revenue cycle management.
- Excellent organizational, multitasking, and problem-solving abilities.
- Strong communication skills, with a focus on customer service and patient care.
