What are the responsibilities and job description for the Client Relationship Specialist (Healthcare) position at Heartwise Support?
About Us:
We’re a passionate and driven team committed to making a lasting difference in the lives of children and families. Through a holistic approach, we empower children with behavioral and emotional needs to thrive and grow. If you’re excited about being part of a mission that transforms lives, we want you on our team!
Position Overview:
We’re looking for a proactive, organized, and people-focused Client Relationship Specialist to join our team. In this critical role, you’ll serve as the primary point of contact for families, schools, care managers, marketers, and office staff—ensuring that every step of the case closure process is smooth and efficient. If you love building relationships, managing details, and getting things done, this role is for you!
Key Responsibilities:
- Family Engagement: Build trusted relationships with families to guide them through the case closure process with care, professionalism, and clear communication.
- Documentation Coordination: Collect, organize, and ensure the timely submission of required paperwork with meticulous attention to detail.
- Liaison Role: Act as the central point of contact between families, schools, care managers, marketers, and office staff to keep cases moving forward efficiently.
- Outreach: Collaborate with schools and community organizations to promote awareness of our services and build referral networks.
- Team Coordination: Work closely with office staff to support operational needs and maintain organized records.
Qualifications:
- Education: Bachelor’s degree required.
- Experience: Minimum of 2 years in healthcare services, client coordination, or related roles. Experience with HCBS services is a plus!
- Skills:
- Exceptional communication and relationship-building abilities.
- Highly organized and detail-oriented with strong multitasking skills.
- Familiarity with healthcare or community-based service systems and documentation processes.
- Proficiency in office software and strong administrative abilities.
What We’re Looking For:
A motivated, resourceful self-starter who thrives on building relationships and making things happen. Someone who’s comfortable navigating complex processes while keeping the needs of families front and center.
What We Offer:
- Competitive pay: $25–$30/hour, based on experience bonus opportunities if expectations are exceeded.
- A meaningful role where your work directly impacts children and families.
- A collaborative and supportive team environment.
- Opportunities for growth and development within the organization.
If you’re ready to make a difference while keeping families and community at the heart of what you do, we’d love to hear from you!
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Healthcare and Marketing: 2 years (Required)
Ability to Commute:
- Brooklyn, NY 11219 (Required)
Work Location: In person
Salary : $25 - $30
