Front Desk Receptionist

Job Summary: This position is a part time position w/ approx 15-20 hours per week. The candidate will work at Both our Heartwood Salon Whiteford Road and Heartwood Heritage locations. We are looking 2 hire 2 part time individuals.

The following hours are some of what are needed to be covered. Some of the hours I am looking to fill are listed below:

Tuesday 9-2:30

Tuesday 2:30-8

Wednesday 1-8

Thursday1-4

Thursday 5-8

Friday 1-6

Friday 5-8

Saturdays 9-2 ( 3rd &4th of month)

Additionals as needed. We fill in for others or need to cover with sickness. The more flexibility the better!

The Front Desk Receptionist will be the first point of contact for our clients, responsible for creating a warm and inviting atmosphere. This role involves managing appointments, greeting clients, and providing outstanding customer service. The ideal candidate will possess excellent communication skills and a professional demeanor.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Manage appointment scheduling, including booking, rescheduling, and cancellations via phone, email, or in person.
• Provide information about services or products
• Handle payments, process transactions, and maintain accurate records using the spa's booking system.
• Maintain a tidy reception area
• Perform basic cleaning duties throughout salon
• Manage opening procedures to ensure the spa is fully prepared for daily operations
• Handle closing procedures to properly secure the salon at the end of the day.

Skills

• Strong customer service skills
• Proficient in basic math for cash handling
• Ability to multitask and prioritize tasks effectively
• Excellent phone etiquette

Job Type: Part-time

Expected hours: 15 – 20 per week

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Work Location: In person