What are the responsibilities and job description for the Front Desk Receptionist position at Heartwood Spa at Heritage Hills Resort?
Job Summary: This position is a part time position. The candidate will work 1-7 on Fridays at our Heartwood Salon Whiteford Road location.
The Front Desk Receptionist will be the first point of contact for our clients, responsible for creating a warm and inviting atmosphere. This role involves managing appointments, greeting clients, and providing outstanding customer service. The ideal candidate will possess excellent communication skills and a professional demeanor.
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Manage appointment scheduling, including booking, rescheduling, and cancellations via phone, email, or in person.
- Provide information about services or products
- Handle payments, process transactions, and maintain accurate records using the spa's booking system.
- Maintain a tidy reception area
- Perform basic cleaning duties throughout salon
- Manage opening procedures to ensure the spa is fully prepared for daily operations
- Handle closing procedures to properly secure the salon at the end of the day.
Skills
- Strong customer service skills
- Proficient in basic math for cash handling
- Ability to multitask and prioritize tasks effectively
- Excellent phone etiquette
Job Type: Part-time
Shift:
- 8 hour shift
- Day shift
- Evening shift
Education:
- High school or equivalent (Required)
Language:
- English (Required)
Work Location: In person