Senior Inside Sales manager

Job Description

Job Description

Summary

The Senior Inside Sales manager is responsible for the team that supports selling corporate products to businesses and aerospace establishments or individuals. Directs and manages the customer service activities of Heatcon, Inc., to promote quality service. Manage the customer service and inside sales team to provide customers with accurate price quotations, web sales, excellent customer service, and technical application assistance to expand the profitability of the customer account base and product sales.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Establishment and maintenance of excellent customer service group and consistent Company image throughout product lines, promotional materials, and events.
• Develop professional working relationships and rapport with customer contacts and sales representatives while effectively functioning as one of the Company’s leaders to firmly, professionally, and accurately communicate Company policies and guidelines including product information, availability, and customer solutions.
• Collaborate with outside sales to keep account activities and information up to date.
• Investigate and resolve customer problems to maintain customer satisfaction.
• Monitor service calls to observe team members’ interaction, technical accuracy, and conformity to company policies.
• Analyze reports of findings and recommend response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly.
• Review work volume statistics and records of customer service requests and complaints.
• Submit monthly management status reports to Vice President - Finance.
• Accurately and efficiently manage, build and maintain excellent customer relationships.
• Determine work procedures, prepare work schedules, and expedites workflow.
• Develop and execute accurate knowledge of Company products, services, and familiarity with competitors’ products to assist in identifying concepts, processes, products, and services that can be implemented to add to the value of the business relationship.
• Participate in the development of pricing strategies while balancing firm objectives and customer satisfaction.
• Maintain professional and technical knowledge by attending and traveling to educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Prepare business reports for all transactions as requested.
• Identify and incorporate concepts, processes, products, and services that can be implemented to add to the value of the business relationship.
• Provide support to other sales personnel on all pre-sale and post-sale activities including order processing, order entry, vendor relations, follow-up, and training, as necessary.

Supervisory Responsibilities Motivate and train customer service and inside sales personnel through example, coaching, mentoring, and hands-on experiences. Responsible for the overall direction, coordination and evaluation of customer service and inside sales support. Carry out managerial responsibilities in accordance with the Company's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising and writing performance evaluations; rewarding and disciplining employees; documenting feedback, coaching, and mentoring; and addressing complaints and resolving problems in the sales and marketing departments while maintaining constant communication and keeping Human Resources apprised of personnel issues. Support decisions and convey a positive image of the overall management team. Contribute to management teambuilding and foster an environment that encourages employee engagement.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

Computer Skills

Proficient with a personal computer and keyboard, word processing programs, and spreadsheets.

Language Skills

Ability to read professional reports, scientific and technical journals, and legal documents. Ability to effectively communicate information to other employees, management, and customers. Ability to respond to inquiries or complaints from customers. Must be able to write professional correspondence. Must have strong customer service and persuasive sales skills. Must have experience in managing and training individuals.

Mathematical Skills

Ability to apply concepts of arithmetic, algebra, and geometry to calculate figures and amounts such as discounts, product pricing, profit margins.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, stand, balance, sit for prolonged periods, speak clearly, and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee is regularly required to use fingers, hands, and arms to manipulate and shuffle documents, use writing instruments, and type on a keyboard.

Safety Rules

Employees are required to know and abide by all safety rules and programs. Employees must observe and practice safe working conditions and report any condition that does not meet safety standards. Under state law, employees have a duty to immediately report all accidents to their employer. Work areas should be kept clean and well-organized.

Work Environment Conditions

The work is typically performed in an office environment, with a moderate noise level. Workplace is a Drug-free working environment.

A AP / EEO Statement

HEATCON® is an affirmative action and equal opportunity employer - Minority / Female / Veteran / Disability. Applicants are considered based on knowledge, skills and abilities, without regard to race, color, religion, creed, gender, national origin, marital status, sexual orientation, age, protected veteran status, disability or any other basis protected by federal, state or local law.