What are the responsibilities and job description for the Shift Lead position at Heather Management LLC?
Shift Leader; Full-time or Part-time
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Description
If you're a paws-on leader of the pack who believes any dog can learn new tricks, then come work in our neighborhood!
As Shift Leader at Pet Supplies Plus, you're pawsitively passionate about people and their pets. Providing exceptional, neighborly service at every opportunity during your work day, you will
- Assist a neighbor in choosing the perfect toy for a lab who loves to fetch
- Stop to greet weekly regular Bruno the Chihuahua when he comes in with his parents
- Show a fourth grader how to test the water in his fish tank
- Set an example for the other team members in delivering fantastic neighborly service
- Assist the store's team leaders by reinforcing the daily operational procedures and performance expectations
...all while engaging with PSP neighbors and smiling in the face of puppy breath.
Shift Leader key responsibilities include:
- Partnering with store team leaders to learn and reinforce the PSP standards that make your store the favorite pet store in the neighborhood
- Providing leadership coverage and covers management functions up to four times a week when team leaders are offsite
- Adhering to operational policies and procedures (cleanliness, animal care, safety and security) that ensure exceptional service is provided to our neighbors
- Learning and performing back office procedures – like making signs, updating price changes, and imputing cashier records – to comply with standards and expectations
- Involvement in store recruiting, onboarding and team member development
- Communicating opportunities to improve community engagement or store performance to the team leaders
- Act as store team members when they're not acting as the leader-on-duty or learning operational tasks
A Shift Leader will have:
- Some communication, retail experience and/or customer service skills is preferred but not required
- Ability to operate equipment, including a walk behind forklift, able to climb ladders, bend, kneel, and lift up to 50 pounds
- Ability to work flexible schedules and have reliable transportation
