What are the responsibilities and job description for the Business Office Director position at Heatherwood Retirement Community?
Position Summary
The Business Office Director plans, organizes, develops and directs the overall operations of the business office; ensures administrative, billing, bookkeeping, payroll and human resources functions are completed in accordance with all laws, regulations and Century Park standards. Reports to the Executive Director.
Qualifications
- Must have a minimum of an associate’s degree or equivalent experience
- Two (2) years office management experience preferred
- One (1) years’ experience in senior services preferred
- Net Solutions, Point Click Care, and ADP payroll software experience preferred
Primary Job Responsibilities
Administrative, Systems and Planning
- Plans, develops, organizes, implements and evaluates business office goals, policies and procedures
- Maintains Compliance with budget in labor and expense control
Office Management Duties
- Performs variety of bookkeeping functions accurately and timely
- Performs HR duties including, but not limited to: New hire processes; facilitating Orientation; managing LOA; workers compensation; set up and maintain associate personnel and medical files; I 9s/E Verify
- Safeguards the confidentiality of documents, records, files and other sensitive information to include: personnel and medical files, I 9’s, payroll records, etc.
- Oversees cash responsibilities including accurately posting, tracking and analyzing cash receipts and disbursements
- Verifies resident accounts’ charges and statements are accurate and timely
- Makes bank deposits daily or as needed
- Maintains complete and current financial records of residents
- Maintains billing system for monthly rent
- Assists with surveys, auditors, inspectors
- Manages payroll function involving timecards, timesheets and related payroll records
- Works with ADP to submit quarterly payroll tax returns and federal and state withholding taxes
- Processes 1099s annually
- Serves as community representative for benefits programs (i.e., medical, dental, short term disability and 401(k))
- Oversees necessary payroll accounting and tax returns for federal, state and/or local agencies
- Provides accounting support and/or training to Department leaders
- Ensures census is accurate in Electronic Health Record (EHR) system
Supervisory Requirements
- Recruits, selects, hires, trains, evaluates, supervises, and counsels business office team as needed
- Schedules department hours appropriately
- Serves as an effective role model, maintaining an approachable management style
- Treats all associates respectfully
Additional Requirements
- Must enjoy serving seniors
- Must demonstrate excellent customer service and hospitality
- Must demonstrate trustworthiness and dependability
- Must work efficiently and effectively with little to no supervision
- Maintains confidentiality of all proprietary and/or confidential information
- Must demonstrate effective written and verbal communication skills
- Must be organized with attention to detail
- Must prioritize appropriately and meet deadlines
- Must work efficiently with frequent interruptions
- Must be able to multi task effectively
- Must understand and follow company policies including harassment and compliance procedures
- Displays integrity and professionalism by adhering to Century Park’s Code of Ethics and completes all required compliance training
Who We Are
At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our “people come first” approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.
