What are the responsibilities and job description for the EXECUTIVE DIRECTOR position at Heatherwood Retirement Community?

Must have a PCH License in Pennsylvania to be considered for this position. Are you a seasoned Executive Director? Tired of being micro managed ? Looking for a career that you can truly make a difference in peoples lives? We are seeking someone interested in a long term relationship with our residents and team, someone that puts people first. The ideal candidate will be a hands on leader, willing to help where ever needed to ensure the residents and team are taken care of. We offer a great opportunity to learn and grow with an organization that truly puts people first. If you have a servants heart, love people and want to make a difference we would truly appreciate speaking with you about this opportunity.

Position Summary

The Executive Director provides leadership and direction for overall community operations to insure delivery of quality care and resident centered services in accordance with all laws, regulations, and Century Park standards. Implements policies for and provides oversight of Century Park's hospitality focus, service delivery goals, and financial objectives. Manages budget to meet community needs and company goals in accordance with all applicable laws, regulations, and Century Park standards. Reports to the Regional Director of Operations.

Qualifications

Must be 21 years of age to oversee assisted living (administrator license requirement)
Must have Bachelor's degree from an accredited college or university or equivalent experience
Three (3) or more years of successful operational experience in senior housing or hospitality preferred
Three (3) or more years of supervisory experience in senior services preferred
Must be knowledgeable of federal and state industry regulations

Primary Job Responsibilities

Hospitality Goals

Ensures staff performs all duties with hospitality focus, meeting and exceeding resident requests and needs

Operating Margin

Achieves operating margin and cash flow goals including budgeted revenue and expense goals

Occupancy (Sales and Marketing)

Serves as Sales Manager leading sales team to achieve marketing and occupancy goals

Talent / Staffing

Interviews, hires, trains, evaluates, supervises, supports, counsels and develops management team

Ensures managers interview, hire, train, evaluate, supervise, support, counsel and develop staff appropriately

Actively participates in and encourages staff retention programs, including timely evaluations and GEM program

Additional Requirements

Must be able to plan, develop, organize, implement, evaluate, benchmark, and direct staff to ensure high quality resident care and services are delivered

Must ensure community is compliant with all Federal, State, local, requirements

Must serve as effective representative for Century Park in the surrounding community

Must ensure census goals are met

Must prepare and operate within annual budget

Must effectively supervise department directors

Must exhibit excellent customer service and a positive attitude

Must be able to assist in the evacuation of residents

Must demonstrate effective people skills with staff, residents, families, vendors, and community

Must be able to read and interpret financial records and reports

Must possess the ability to make independent decisions when circumstances warrant such action

Must be knowledgeable of administration practices and procedures as well as the laws, regulations, and guidelines governing the senior services industry

Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the administration department

Must perform proficiently in all competency areas including but not limited to : daily leadership responsibilities, supervisory responsibilities, financial responsibilities, regulatory compliance, resident rights, and safety and sanitation

Maintains confidentiality of all proprietary and / or confidential information

Must understand and follow company policies including harassment and compliance procedures

Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training

Who We Are

At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our people come first approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.

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