Account Supervisor

Job Description

Job Description

Description :

For more than 75 years, Heatherwood has been in the business of developing, redeveloping, and managing quality apartment communities in the New York region. Heatherwood is one of New York’s leading development companies in luxury residential communities, commercial properties, and luxury urban spaces with a portfolio that spans from Brooklyn and Queens to the east end of Long Island. Heatherwood currently owns and operates thousands of apartments and employs approximately 250 associates.

The Accounts Supervisor will report to the Community Manager and will provide clerical and administrative services to ensure efficient, timely, and accurate payment of accounts under their control. A person in this position must possess superior organizational, attention to detail, and excellent communication skills.

Requirements :

• Process manual rent deposits and payments.
• Process and review electronic payments.
• Review new leases, and renewal leases, and manage 3rd party subsidy agencies.
• Responsible for execution of final billing and apartment damage charges.
• Process monthly late charges to resident account.
• Research and resolve payment discrepancies.
• Handle escrow security deposits and refunds.
• Perform account reconciliations.
• Support our legal team by providing monthly unpaid charge reports to initiate rent demands.
• Research and resolve ledger discrepancies directly with customers.
• Assist and support customers with resident portal. This includes but is not limited to creating accounts, account management, and technical support both in person and over the phone.
• Comply with any state and / or city-required mandates.
• Achieve financial objectives through rent collection by carrying out billing, collection, and reporting activities according to specific deadlines.
• Address and resolve customer account concerns in a timely and professional manner; ensuring a level of service that results in high customer loyalty and satisfaction.
• This position is a resident / customer-facing position which will require the associate to field walk-in resident questions.
• Help and support leasing consultants to achieve sales goals by assisting with the leasing process.
• The Account Supervisor position will be located on-site.
• Responsible for accurately filing the DHCR annual rent registration for each property, ensuring compliance with regulatory requirements.
• Handle resident disputes related to move-out charges, addressing concerns professionally and effectively while navigating difficult conversations.
• Assist with applying 421-a surcharges to resident accounts and clearly communicate the charges to residents in a professional manner.

Qualifications

Education