What are the responsibilities and job description for the Maintenance Manager position at Heatherwood?
Description:
For more than 75 years, Heatherwood has been committed to building upscale residential rental communities, commercial properties, and luxury urban spaces. Our commitment to quality constructions, striking designs, and providing exemplary service, makes us one of the most highly regarded leaders in the industry. Additionally, we offer a competitive benefits package including health & dental, and vision insurance, 401(k), and paid PTO.
Heatherwood is on a mission to create high-quality places that inspire a genuine sense of community. As a Maintenance Manager for Heatherwood, you are the driving force in providing great service to our residents in a fast-paced, challenging, and rewarding environment.
Responsibilities and Duties
- Apply a “Safety First” approach to every day at Heatherwood.
- Maintain the property's interior and exterior standards.
- Openness and approachability to feedback and consistent communication with your team and management
- Advanced understanding and experience with the following mechanical systems, but not limited to (different types of HVAC equipment, plumbing (boilers, water heaters, drain clearing, fixture replacement), electrical repair and troubleshooting, appliance repair, painting, and carpentry.
- Ability to use multiple building and property management applications and software including or similar functionality to; Yardi, SuiteSpot, InCheck and Microsoft Outlook, Word, and Excel
- Manage the day-to-day maintenance expenses of the community, including all bill payments, purchasing, capex invoicing, and offsetting unbudgeted expenses.
- Train and develop maintenance technicians on both technical and administrative skill sets to support growth.
- Ensure Heatherwood’s standards and core values are consistently met.
- Strong managerial approach to general building maintenance, capital improvement projects, work order management systems, and the apartment make-ready process.
- Ability to effectively troubleshoot and problem-solve maintenance issues in a fast-paced setting.
- Performance management of all maintenance associates Includes recognition, performance improvement plans, development, annual reviews, and verbal/written corrective action.
- Shared responsibility of “On-Call” schedule with your property and other Heatherwood properties
- Ability to learn or oversee a Sewer Treatment Plant and Swimming Pools where applicable.
- Job responsibility requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, kneeling, stooping, crawling, and climbing.
This list is an example of the Maintenance Manager's responsibilities but is not an all-inclusive list of job descriptions Business needs will dictate additional responsibilities.
Requirements:What You Bring to Heatherwood
- A positive attitude
- Team first approach to every day
- A track record of being a proven leader.
- A minimum experience of 5 years in a supervisory role in multifamily residential, commercial, or hotel maintenance, or similar field experience
- A proven track record of managing maintenance associates.
- Experienced in managing 3rd Party porter, concierge, and doorman services.
- Operate with professionalism and integrity.
- A customer-first approach to providing world-class maintenance and service.
- Ability to work directly with the Community Manager to drive effective day-to-day operations of the maintenance operations at the community.
- Strong time management and ability to implement and communicate timelines to the field team for timely task execution.
- Ability to manage multiple projects daily and communicate time frames, obstacles, and resolutions to the larger team.
- Strong vendor management experience includes communicating schedules, providing materials, project execution, and vendor accountability.
- Advanced understanding of computer and smartphone skills Have experience managing a work order system, purchasing, and budget management.
- Balance between field and administrative workload
- Strong routines on bill payment, budget variance knowledge, and timely budget spending.
- Safe understanding of hand/power tools/mechanical systems and use of PPE
- Flexibility to respond to emergency issues after hours and on weekends.
- Attention to detail and consistently doing the job right the first time.
- Universal HVAC Refrigerant Certificate, Certificate of Fitness, low-pressure boiler license, CPO Certificate
- Valid driver’s license
Your Development
- Heatherwood Safety Culture – monthly team safety training
- How your success in maintenance contributes to the communities’ goals
- How to effectively manage your time and communicate in a fast-paced setting.
- Experience supporting community management by leading the maintenance operations of the community.
- Pool and Spa training Support in obtaining CPO (Certified Pool Operator) certificate if required.
- HVAC training and support in obtaining HVAC Universal License
- Attention to detail and supporting Heatherwood’s maintenance standards.
- Ongoing maintenance training and development and internal company growth opportunity
