What are the responsibilities and job description for the Client Project Manager position at HEB?
Responsibilities
H-E-B Manufacturing's goal is to achieve superior self-manufactured products through high quality, low cost products and services. We are committed to the growth, development, and training of our Partners, while continually achieving superior levels of service. As a Client Project Manager, you'll manage multiple client projects with budgets of $1K - $500K each. You'll provide leadership and subject matter expertise on print related projects.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... ability to develop collaborative relationships with project stakeholders?
HEAD FOR BUSINESS... expertise to serve as SME?
PASSION FOR RESULTS... drive to improve processes affecting plant productivity, efficient use of resources, and shrink reduction?
We are looking for:
- a bachelor's degree; experience in print and mail work
What is the work?
Project Management / Management:
- Serves as SME in Print and Mail areas to identify ideal client / job mix to maximize plant use and profitability
- Manages multiple client projects; adheres to customer budgets ranging from $1K up to $500K per project
- Identifies customer needs; converts them into innovative solutions / services; removes obstacles to progress; drives implementation strategy to achieve desires results
- Provides cost avoidance recommendations on client projects that help maximize plant capabilities, produce resource efficiencies, and reduce shrink
- Negotiates product / services pricing with clients to ensure plant profitability is sustained
- Designs / develops / administers project contracts, job work ticket, and service level agreements
- Facilitates communication between clients / production personnel while work is in process; maintains client communication during project deployment; keeps clients informed of project status, expense-to-budget, and timeline delivery
- Provides project status reports; keeps management team informed of progress, issues, concerns, and failures
- Regularly benchmarks internal projects, services, pricing to ensure best in class competitiveness is maintained
- Reconciles / resolves billing and invoicing discrepancies between client and plant production
Leadership / Strategy:
- Provides leadership on process-related guidance and industry best practices
- Guides management to properly align products / services to provide best value for client and return for H-E-B
- Serves as subject matter expert / acts on behalf of the Plant when securing new business
- Assembles / directs project team (H-E-B Partners, external vendors, cross-departmental teams, etc.) to help achieve client requirements and expectations
- Initiates, develops internal / external requests for proposal
- Identifies new print and mail trends to anticipate client demand / requirements; helps guide strategic positioning
- Identifies / formulates strategies for overcoming client barriers and improving customer relations to retain / regain business
- Consistently seeks innovative methods, processes, best practices, and products to improve Print Plant's value proposition and strategic value
- Participates in / may lead meetings to offer solutions to our varied clients (Advertising, HR, PSC, MWT Ops) in support of strategic initiatives
What is your background?
- Bachelor's degree, or comparable experience
- 6 years of experience in a print and mail environment
- 5 years of experience
Do you have what it takes to be a fit as a Client Project Manager at H-E-B?
- Working knowledge of required job-related processes and safety procedures, chemicals used in the job, uses and hazards, and proper disposal methods
- Working knowledge of terminology / processes related to printing (including lithography, flexography, silk screening) and mailing services
- Working knowledge of pre-press operations, printing processes / finishing techniques, printing papers, and their uses / characteristics
- Advanced communication and organization skills
- Strong negotiation skills
- Strong PC skills (MS Office, Illustrator, QuarkXPress, InDesign, Photoshop, Adobe Professional, etc.)
- Ability to foresee / prevent errors and solve problems
- Ability to understand a material safety data sheet (MSDS)
- Ability to perform under schedule / deadline pressures
- Ability to manage multiple priorities, shift focus, and modify plans as requirements change
- Ability to lead cross-functional teams
Can you...
- Travel by car or plane with overnight stays
- Work extended hours and rotating schedules
- Distinguish between colors (e.g., CMYK vs. spot PMS inks)
- Walk, stand, bend and sit, squat, reach above head and in front of body, with or without accommodations
- Handle materials weighing 25 pounds while pushing, pulling, lifting and twisting, lifting while twisting, lifting and walking, bending and lifting, reaching and lifting and reaching while lifting, with / without accommodation
03-2018
H-E-B Manufacturing's goal is to achieve superior self-manufactured products through high quality, low cost products and services. We are committed to the growth, development, and training of our Partners, while continually achieving superior levels of service. As a Client Project Manager, you'll manage multiple client projects with budgets of $1K - $500K each. You'll provide leadership and subject matter expertise on print related projects.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... ability to develop collaborative relationships with project stakeholders?
HEAD FOR BUSINESS... expertise to serve as SME?
PASSION FOR RESULTS... drive to improve processes affecting plant productivity, efficient use of resources, and shrink reduction?
We are looking for:
- a bachelor's degree; experience in print and mail work
What is the work?
Project Management / Management:
- Serves as SME in Print and Mail areas to identify ideal client / job mix to maximize plant use and profitability
- Manages multiple client projects; adheres to customer budgets ranging from $1K up to $500K per project
- Identifies customer needs; converts them into innovative solutions / services; removes obstacles to progress; drives implementation strategy to achieve desires results
- Provides cost avoidance recommendations on client projects that help maximize plant capabilities, produce resource efficiencies, and reduce shrink
- Negotiates product / services pricing with clients to ensure plant profitability is sustained
- Designs / develops / administers project contracts, job work ticket, and service level agreements
- Facilitates communication between clients / production personnel while work is in process; maintains client communication during project deployment; keeps clients informed of project status, expense-to-budget, and timeline delivery
- Provides project status reports; keeps management team informed of progress, issues, concerns, and failures
- Regularly benchmarks internal projects, services, pricing to ensure best in class competitiveness is maintained
- Reconciles / resolves billing and invoicing discrepancies between client and plant production
Leadership / Strategy:
- Provides leadership on process-related guidance and industry best practices
- Guides management to properly align products / services to provide best value for client and return for H-E-B
- Serves as subject matter expert / acts on behalf of the Plant when securing new business
- Assembles / directs project team (H-E-B Partners, external vendors, cross-departmental teams, etc.) to help achieve client requirements and expectations
- Initiates, develops internal / external requests for proposal
- Identifies new print and mail trends to anticipate client demand / requirements; helps guide strategic positioning
- Identifies / formulates strategies for overcoming client barriers and improving customer relations to retain / regain business
- Consistently seeks innovative methods, processes, best practices, and products to improve Print Plant's value proposition and strategic value
- Participates in / may lead meetings to offer solutions to our varied clients (Advertising, HR, PSC, MWT Ops) in support of strategic initiatives
What is your background?
- Bachelor's degree, or comparable experience
- 6 years of experience in a print and mail environment
- 5 years of experience
Do you have what it takes to be a fit as a Client Project Manager at H-E-B?
- Working knowledge of required job-related processes and safety procedures, chemicals used in the job, uses and hazards, and proper disposal methods
- Working knowledge of terminology / processes related to printing (including lithography, flexography, silk screening) and mailing services
- Working knowledge of pre-press operations, printing processes / finishing techniques, printing papers, and their uses / characteristics
- Advanced communication and organization skills
- Strong negotiation skills
- Strong PC skills (MS Office, Illustrator, QuarkXPress, InDesign, Photoshop, Adobe Professional, etc.)
- Ability to foresee / prevent errors and solve problems
- Ability to understand a material safety data sheet (MSDS)
- Ability to perform under schedule / deadline pressures
- Ability to manage multiple priorities, shift focus, and modify plans as requirements change
- Ability to lead cross-functional teams
Can you...
- Travel by car or plane with overnight stays
- Work extended hours and rotating schedules
- Distinguish between colors (e.g., CMYK vs. spot PMS inks)
- Walk, stand, bend and sit, squat, reach above head and in front of body, with or without accommodations
- Handle materials weighing 25 pounds while pushing, pulling, lifting and twisting, lifting while twisting, lifting and walking, bending and lifting, reaching and lifting and reaching while lifting, with / without accommodation
03-2018
