Responsibilities :
H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a :
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We are looking for :
- a high school diploma
- communication and interpersonal skills
- ability to work in a fast-paced environment
What is the work?
Stocking :
Stocks and rotates items as neededAssists with inventory control; loads, unloads, and moves productOrganizes, cleans, and prepares back area for the night crew and incoming trucksOrganizes merchandise on pallets to make the department presentable to the publicEnsures integrity of shelf tags and signage in department; may create / prepare signage, as neededMaintains standards in shrink, safety, inventory control, and sanitationChecks shipments for out-of-date and damaged product to ensure freshness and quality of productsBuilds, stocks, maintains, and takes down store displaysPerforms the duties of Customer Service Assistant as neededCustomer Service :
Provides superior customer serviceAnswers customer questions regarding products and assists them with selections; helps customers locate store merchandiseSales :
Merchandises product effectivelyUses suggestive selling techniques to meet customer needs and build department salesFood Safety / Sanitation :
Cleans and sanitizes sales floor, display cases, prep areas, and equipmentProperly handles and maintains the operation of all equipmentComplies with departmental SOPs and store operating proceduresAdditional Department-Specific Responsibilities / Pre-requisites :
Beauty :Knowledge of beauty and cosmetic aids
Drugstore / General Merchandise :Prepares tags and signs as needed
Grocery :Organizes, cleans, and prepares back area for the night crew and incoming trucks
Prepares tags and signs as needed
Texas Backyard :Passion for outdoors
Ability to complete Green Thumb training (H-E-B internal training)
Entertainment :Knowledge in the audio / video field
Knowledge of specialty products, movies, music, electronics, and video games
What is your background?
Minimum age 18 (mandatory)High school diploma (or equivalent)Completion of Company Orientation and Safety Training (upon hire)Do you have what it takes to be a fit as an H-E-B Customer Service Representative?
Strong customer service skillsCommunication and interpersonal skillsReading and writing skillsPlanning and organizing skillsCan you...
Function in a fast-paced, retail environment, in detailed and precise tasksWork with Customers, staying attentive to their needsPerform the following, based on your DepartmentBeauty :
Constantlyreach at waist, graspFrequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movementsOccasionallysit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with armsOccasionally be exposed to cold, loud noise, and wet conditionsDemonstrate the ability to lift 30 lbs, and manage in excess of 30 lbsDrugstore / General Merchandise :
Constantlyreach at waist, pivot, graspFrequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wristsOccasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twistOccasionally be exposed to cold, loud noise, and wet conditionsDemonstrate the ability to lift 55 lbs, and manage in excess of 65 lbsGrocery :
Constantlyreach at waist, pivot, graspFrequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wristsFrequently be exposed to cold conditionsOccasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twistOccasionally be exposed to loud noise, and wet conditionsDemonstrate the ability to lift 65 lbs, and manage in excess of 135 lbsTexas Backyard :
Constantlyreach at waist, graspFrequently stand, walkOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to wet conditions and loud noiseFrequently be exposed to ambient temperaturesDemonstrate the ability to lift 65 lbs, and manage in excess of 65 lbsHealthy Living :
Constantlystand, reach at shoulder, reach at waist, pivot, grasp, pinchFrequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexionOccasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movementsOccasionally be exposed to cold, loud noise, and wet conditionsMust be able to lift 50 lbs, and manage in excess of 50 lbsWhile there may be exceptions, the measurements noted are generally defined as Constantly : 5.5 hours per 8-hour day; Frequently : 2.5 - 5.5 hours per 8-hour day; Occasionally : 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.06-2019
