Responsibilities :
We can't sell anything without you and your team! H-E-B needs energetic and motivated Partners willing to work hard and have fun while treating our Customers to excellent service.
As a Stock Controller, you'll lead and provision a well-stocked and well-maintained department while providing superior customer service. You'll perform supervisory responsibilities, such as assisting with work scheduling, and training and developing Partners. The Stock Controller role gives you the opportunity to learn about multiple products and departments across the total store, along with leading a team, a building block to many other jobs, making a career for you at H-E-B.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a :
HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... drive and optimism to motivate your team through difficult situations?
We are looking for :
- experience stocking and in customer service (leading an overnight team a plus)
- strong communication skills
- high energy level and stamina; ability to work in a fast-paced environment
- someone who enjoys working overnight shifts, and thrives working with others
- an adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well
What is the work?
Management / Training :
Carries the leadership baton in absence of the Department Manager; works nights or opposite shift of ManagerLeads the overnight stocking team to include delegating and directing work, motivating Partners; holds team accountable for meeting expectations; manages conflict or escalates to appropriate LeaderCommunicates the 'state of the team' (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performanceCoaches / develops Partners; assists with new hire onboarding and trainingGives input on writing schedules; reports out on overnight time and attendanceLeads the team to deliver key results (e.g., A Standards, labor, OT, hospitality)Uses technology and data to manage inventory and in-stocksComplies with departmental SOPs and store operating procedures; ensures other Partners complyEnsures compliance with inventory management SOPs and processes (e.g., MSI / MSR / scan full case backstock)Leads to / trains on 100% in-stocks, rotation, and fully-filled displaysCommunicates with DSD vendorsLoads, unloads, and moves heavy, bulky productsWill perform Night Stocker dutiesCustomer Service :
Provides excellent customer service; models / coaches on superior customer service and hospitalityAnswers customer questions regarding products; assists them with selections; addresses complaints; resolves problemsMerchandises products effectivelyWhat is your background?
Minimum age 18 (mandatory)3 months of experience in stocking or customer serviceExperience leading an overnight team, or large teams in other areas of the business (preferred)Completion of forklift / power jack trainingDo you have what it takes to be a fit as an H-E-B Stock Controller?
Understanding of technologyStrong communication, interpersonal, and customer service skillsAbility to communicate with team, including verbal and written communication skillsAbility to work overnight schedulesAbility to operate pallet jack / balerAbility to work well with othersAbility to manage multiple priorities and shift focus between tasksAbility to plan, prioritize, and delegate as work changesAbility to anticipate change and plan for execution accordinglyAbility to remain adaptable and help others through changeMotivation to grow and learn with the companyCan you...
Work in a fast-paced environmentPerform the following, based on your departmentGrocery :
Constantlyreach at waist, graspFrequently stand, walk, bendOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to cold, loud noise, ambient temperatures, and wet conditionsDemonstrate the ability to lift 50 lbs, and manage in excess of 100 lbsDrugstore :
Constantlyreach at waist, graspFrequently stand, walkOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to loud noise, ambient temperatures, and wet conditionsDemonstrate the ability to lift 66 lbs, and manage in excess of 50 lbsWhile there may be exceptions, the measurements noted are generally defined as Constantly : 5.5 hours per 8-hour day; Frequently : 2.5 - 5.5 hours per 8-hour day; Occasionally : 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.02-2019
