Responsibilities :
H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $31 billion. We're known to lead the way with creative new concepts, and now we're in the Restaurant & Bar business, combining exceptional food and outstanding service for a distinctive, yet familiar neighborhood dining experience.
As a Restaurant Manager , you'll provide excellent customer service, monitor customer service levels and production flow, and control quality of prepared foods for sale to restaurant guests. You'll also perform supervisory responsibilities, including scheduling, training, and developing Partners.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources People drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a :
HEART FOR PEOPLE... ability to influence and develop your Partners to serve as the face of H-E-B Restaurants?
HEAD FOR BUSINESS... desire to lead in a fast-paced, hands-on environment?
PASSION FOR RESULTS... drive to focus your Team's efforts on excellence and guest satisfaction?
We are looking for :
- 1 years of restaurant / related experience
- knowledge of food preparation and equipment
- customer service skills
- a model of hospitality; a sense of urgency
What is the work?
Management :
Directly supervises kitchen and front of house PartnersTrains / manages staff; supervises / coordinates all related culinary activitiesManages / documents performance; contributes to performance reviews and continual Partner coachingOversees performance of Partners in assigned areas of responsibilityAssists in scheduling crew shifts, lunches, and breaksAssists in time and attendance tracking of all PartnersAssists in training new PartnersAssists in ordering ingredients and wrap supplies for productProvides internal customer serviceFrequently performs hourly Partner processes and duties in a proficient mannerFood Safety / Sanitation / Quality Control :
Ensures / coaches to overall cleanliness, sanitation, and safety of all areasWorks closely with Partners to ensure cleanliness and sanitation requirements of all venues meet SOP, QA, and ORT standardsOversees proper receiving, storage, rotation, and pars for all items within departmentMaintains consistent food specifications, including taste, appearance, presentation, portion control, and quality utilizing VTA standardsEnsures sanitation compliance in food preparation areas; performs CIRs for departmentMaintains a clean and sanitary work area throughout the kitchen, walk-ins, and storageOversees and monitors shrinkWhat is your background?
Minimum age 18 (mandatory)1 years of related experience, completion of internal School of Retail Management (SORM) or equivalent trainingCompletion of AST / TABC and material-handling equipment (MHE) certifications upon hireFood Safety Manager certification; AST certificationFood safety certification (preferred)Do you have what it takes to be a fit as a FOH Manager for H-E-B?
Knowledge of food preparation and equipmentKnowledge of beer and wine (preferred)Proficiency in H-E-B systems and Microsoft OfficeAdvanced customer service skillsAdvanced communication and organization skillsAbility to read / interpret documents such as safety rules, operating / maintenance instructions, and procedure manualsAbility to write routine reports and correspondenceAbility to speak effectively before groups of all sizesAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram formAbility to respond quickly and appropriately to guest concerns and complaintsAbility to work a flexible schedule, including opening, closing, weekend, holiday shiftsAbility to organize, prioritize, and accomplish multiple tasks with attention to detailCan you...
Function in a fast-paced, retail environmentWork extended hours and / or rotating schedulesSafely maneuver around moving mechanical partsConstantlyreach at waist, graspFrequently be exposed to fumes or airborne particles, and toxic or caustic materialsFrequently stand, walk, pivotFrequently be exposed to wet and cold conditionsOccasionally sit, reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumductionOccasionally be exposed to heat, ambient temperatures, and loud noiseDemonstrate the ability to lift 80 lbs, and manage in excess of 80 lbs with a team liftWhile there may be exceptions, the measurements noted are generally defined as Constantly : 5.5 hours per 8-hour day; Frequently : 2.5 - 5.5 hours per 8-hour day; Occasionally : 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.10-2019
