What are the responsibilities and job description for the Teller position at HEBRON SAVINGS BANK?
POSITION TITLE: Teller
DEPARTMENT: Branch Operations
ACCOUNTABILITY: Branch Manager
Scope of Responsibility: The primary responsibility of the Teller is to complete deposits, withdrawals, and other financial interactions while providing excellent customer service to all customers and ensuring that bank procedures and safety policies are followed.
Duties & Responsibilities:
- Ensuring customers are served promptly and efficiently in accordance with established bank policies and procedures;
- Maintaining up-to-date knowledge on bank policies, procedures, including BSA training, to ensure compliance;
- Cashing checks and disbursing funds after verifying signatures and sufficiency of funds to support withdrawals in accordance with bank policies;
- Accepting deposits, confirming accuracy of transaction;
- Preparing, verifying, issuing, and other negotiable items in compliance with bank policies;
- Following bank procedures, by entering all transactions in bank’s teller system as they occur and producing customer receipts as appropriate;
- Maintaining the accuracy and security of all negotiable items, such as cashier’s checks.
- Accurately balancing cash drawer daily in compliance with bank procedures;
- Becoming and maintaining general knowledge of bank products and services to help in identifying opportunities promote and share information with customers who may find those services beneficial;
- Cross-training in other duties on a regular basis to facilitate branch harmony and teamwork; this includes: balancing the ATM and cash dispenser, and ordering branch supplies;
- Properly utilizing branch equipment safeguarding against financial loss to the bank or personal injury to customers or employees;
- Participating in required compliance training and insuring compliance with all regulations that apply within the scope of the position. Supervisors have day-to-day oversight responsibility for ensuring compliance with regulatory laws as they relate to functions within their departments;
- Maintains comprehensive knowledge of bank policies, procedures, including BSA training, to ensure branch operates in compliance at all times;
- Performs other duties necessary to meet the goals and objective of this position.
Contacts & Relationships: The individual in this position will work closely with other branch employees, including the Head Teller, Assistant Branch Manager, and Branch Manager, and occasionally with administrative department personnel for the purpose of accomplishing the tasks above.
Knowledge, Skills & Experience:
- Excellent customer service skills;
- Aptitude in general math;
- Professional and friendly demeanor;
- Trustworthy and act with integrity;
- Strong verbal communication skills.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to sit or stand for prolonged periods, reach with hands and arms, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 15lbs. Vision abilities required include close vision, distance vision, and peripheral vision. Employee will need to see what is going on around the branch for safety reasons, and be able to do close up paperwork and view computer screens.
EEO Statement: Hebron Savings Bank provides equal employment opportunities to all employees and applicants without regard to unlawful considerations of race, creed, color, national origin, nationality, ancestry, age, sex, familial status, marital status, domestic partnership, affectional or sexual orientation, gender identity or expression, liability for military service, mental or physical disability or perceived disability, and any other classification protected by applicable state and federal laws. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Hebron Savings Bank expressly prohibits any form of workplace harassment or unlawful discrimination against individuals on the same basis as outlined above.
Job Classification: Non-exempt
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