Client Services Associate

Description: Client Service Associate

Our full-service financial advisory practice serves high net worth and emerging high net worth clients with wealth management, tax-efficient savings strategies, estate planning, risk management, and retirement planning. 

The Client Service Associate is an integral part of the overall client experience, supporting the Wealth Management Team. A high degree of accuracy is required, with the Client Service Associate acting to ensure a satisfying and memorable client experience.

Client Service Associate Job Duties:

·       Execute client insurance onboarding including preparing illustrations, scheduling medical exams, preparing applications, managing the underwriting process and preparing for policy delivery meetings

·       Handle ongoing policy servicing and maintenance such as billing updates, reconsiderations, loan processing, etc.

·       Execute client investment onboarding including preparing account opening paperwork, facilitating rollovers with clients, tracking incoming transfers, confirm cost basis information is received

·       Handle all necessary account maintenance such as money movement, standing instructions for tax withholding and bank accounts, changes of address, etc.

·       Communicate with clients in a professional, compassionate and timely manner according to our firm’s policies and procedures

·       Maintain client confidence and trust through zero defect work

·       Actively participate and contribute to Operations Team projects for efficiency, productivity, advice and client experience

·       Input and maintain accurate client information in all appropriate databases and software applications

·       Effectively manages and prioritizes work flow created from CRM action items, phone calls from clients, emails, and additional work not flowing through the central database.

·       Actively participates and contributes to professional development and training individually and with the team

·       Develops an understanding of the Firm's Financial Solutions philosophy, programs, features and benefits. Strives towards a thorough understanding of firm services, philosophies, and ideologies.

Qualifications

Required

·       Life, Accident & Health Insurance licenses obtained within first 3 months of employment

·       Securities Industry Essentials Exam completed within first 6 months of employment

·       Series 7 & 63 within first year of employment

·       Bachelor’s Degree or related industry experience

Preferred

·       Strong analytical, problem solving, and written and verbal communication skills

·       Strong attention to detail, accuracy and reliability with the ability to thrive in a fast-paced environment

·       Committed to professional development (e.g. CLU®, CFP®, CPWA®, RICP®)

·       Strong communication and interpersonal skills.

·       Ability to work and thrive in a collaborative professional team environment.

·       Familiarity with Microsoft applications and data entry and information retrieval software

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The Client Service Associate role will be a great fit for someone who:

• Is exacting and expects/ strives for perfection

• Seeks a role requiring ownership and a high degree of responsibility

• Enjoys a fast-paced role with many moving pieces to keep track of and manage

• Is a self-starter who goes above and beyond and is not comfortable leaving tasks incomplete or partially finished

• Wants to be part of a driven team and fast-paced, high-performance environment

• Desires a role with the ability to develop strong expertise, serve clients and provide best-in-class support within a high-performance team

• Has a positive, upbeat, and can-do attitude