What are the responsibilities and job description for the IT Support Specialist position at Hedrick Gardner?
Job Description
Primary support will be for local users and secondary support will be as part of a team supporting users from all branches in NC & SC. The candidate will administer desktop support for all desktop hardware and software, will image and deliver new computers, setup new users, troubleshoot printers and maintain network security and documentation. The candidate will work in a help-desk environment and face to face with employees. The candidate will answer technical questions of all end users and escalate issues as required. The candidate will work with vendors to procure and repair hardware and software and will be expected to deliver one-on-one or group classroom training to employees. After consulting with end users, the candidate may offer recommendations regarding hardware and software upgrades. The candidate will meticulously track the details of all work completed and organize their time effectively. The candidate must have a strong commitment to providing the best customer service possible and the ability to communicate with people with varying degrees of technological knowledge. The candidate must be able to manage multiple projects simultaneously. Strong problem-solving skills are required. Prefer candidates with a minimum two-year degree, certification or equivalent in computer science plus two years' help desk or equivalent experience. Candidates with knowledge in the following areas are required : TCP / IP networks and wireless network security; Windows desktop operating systems; Microsoft Active Directory Services; Office 365; WAN / LAN; and Internet. Candidates with additional knowledge in the following areas are preferred : Citrix; Hyper-V, Windows 10 and Sharepoint. Overtime and overnight travel are required on occasion. Must be able to lift and transport 50 lbs. Hours may vary.
Qualifications : Qualifications
- Prefer candidates with a minimum two-year degree, certification or equivalent in computer science plus two years' help desk or equivalent experience.
- Candidates with knowledge in the following areas are required : TCP / IP networks and wireless network security; Windows desktop operating systems; Microsoft Active Directory Services; Office 365; WAN / LAN; and Internet.
- Candidates with additional knowledge in the following areas are preferred : Citrix; Hyper-V, Windows 10 and Sharepoint.
- Overtime and overnight travel are required on occasion.
- Must be able to lift and transport 50 lbs.
- Hours may vary.
Additional Information
Physical Demands :
Work Environment :
Benefit Conditions :
Ability to commute / relocate :
Reliably commute or planning to relocate before starting work.
Hedrick Gardner is committed to the equal employment opportunity of all individuals regardless of their race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local, state, or federal law.
