Client Service Manager

Objective:

The Client Service Manager is responsible for delivering a high level of service to Ascendant Financial Solutions clients and to the Advisors the Client Service Manager supports in the Division. The Client Service Manager is expected to enhance client relationships as well as be an advocate for each client. In all aspects of the position, the Client Service Manager must promote professionalism, have a positive attitude, and take a proactive approach to their role. Managing ahead of the Advisors day-to-day flow and staying on top of each client are of paramount importance. Client Service Manager must be highly conscientious, organized, and accurate in their work. Ascendant Financial Solutions is a member of the Heffernan Group of companies. 

Responsibilities Include:

• Respond to all client requests as soon as possible.
• Update voicemail greeting message daily.
• Accurately create, maintain, and update client and prospect accounts and agreements with Broker Dealer and CRM as needed.

• Accurately create, send, process, and follow up on all client paperwork (applications, investment advisory agreements, ACAT and non-ACAT transfers, 1035 exchanges, etc.)

• Send client all necessary supplemental/disclosure paperwork.

• Complete client account maintenance, including beneficiary and address changes.

• Complete, track, monitor and confirm all transactions and pending issues as requested.

• Process client ACH/wire requests, move money requests, distribution requests, etc. in a timely fashion.

• Utilize the CRM to manage and document all client activity.

• Prepare Advisors for all meetings (both clients and prospects). Schedule appointments for advisors, track in CRM, and confirm upcoming appointments. Generate reports and prepare all necessary paperwork as needed.

• Process and follow-up on any open items as needed.

• Assist in preparing Request for Proposals, as necessary.

• Run, prepare, and send client statements as needed.

• Retain all client/prospect notes, applications, letters, documents, etc. in perspective operating systems.

• Contribute to team meetings and events in a positive manner.

• Take a lead role in strengthening and growing our team’s relationships with clients.

• Assist with compliance related items and marketing materials.

• Follow our team’s core values – being positive, humble, and collaborative.

• Actively support the Financial Services Division advisors in all team efforts, events, and functions. Act as a backup, when necessary, with the best interests of our team always in mind.

• Other duties and special projects, as assigned

Requirements:

• Relevant working experience in the financial or investment management industry.

• Education – High School diploma or equivalent required. 

• Series 65 or 66 registration preferred.

• Series 6 or 7 registration required.

• Knowledge of financial planning and investment strategy/structure preferred.

• Excellent communication skills required, both verbal and written.

• Must have the ability to multi-task and stay organized.

• Must be able to establish and maintain effective relationships with colleagues, customers, and business partners.

• Proficient in MS Office – namely Outlook, Word, Excel.

• Professional demeanor and behavior are required, as referenced in Heffernan core values (Habits).

Compensation:

The salary range for this position is $70,000 to $75,000. The offer will depend on the geographic region, job-related knowledge, skills, and experience, among other factors. This role may also be eligible to participate in a discretionary annual incentive program. Ascendant offers a comprehensive benefits package; more details on which can be found at https://www.heffins.com/about-us/careers.

Heffernan Habits (Expectations):

These are practices that represent our unique employee culture.

• Smooth The Path And Be Respectful – Being respectful of one another is critical to developing and maintaining strong relationships. We are in this together as a team.
• Do Good – This is our core. We strive to do good for our clients, our company and our communities.
• Know Your Clients And Foster Relationships – Take the time to listen and learn. Build, maintain, and enhance the connections you make every day.
• Have Fun – Take the time to get to know your colleagues and let’s have fun! If we are happy and connected, we all will do a better job for our clients.
• Answer The Phone (And Email) – Be available and responsive to clients and colleagues.
• Be Humble And Own It – We all make mistakes – what’s important is that we take ownership for our mistakes and learn from them. Humility shows a willingness to learn and improve.
• Celebrate And Value Our Differences – We strive to be non-traditional. We all come from different backgrounds. Be open. Listen to others stories and experiences. Make an effort to not only include, but connect.  

Working Conditions:

• Work environment may be indoors, sitting at a desk or standing for extended periods of time.
• Daily use of computers, keyboard, mouse, headset, printers, and other commonly used office equipment.
• This position may require flexibility to work hours outside of a regular schedule.

Salary : $70,000 - $75,000