What are the responsibilities and job description for the Customer Service Representative position at Heidelberg Materials US, Inc.?
About Us
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing
Respond to inbound customer calls, emails, and chat inquiries in a professional and timely manner. Resolve customer issues by identifying problems, researching solutions, and implementing effective responses. Document interactions and update customer accounts in our system with accurate details. Collaborate with other team members to ensure a seamless customer experience. Maintain up-to-date knowledge of company policies, products, and services.
What Are We Looking For
Customer service experience : Minimum 1-2 years in fast-paced roles such as heavy call centers. Excellent communication skills : Clear, professional verbal and written skills to connect with customers effectively. Problem-solving abilities : Ability to think on your feet, handle multiple inquiries, and resolve issues efficiently. Comfortable navigating technology and learning new tools quickly. Empathy : A customer-first attitude with a genuine desire to help others. Team spirit : Ability to work collaboratively with colleagues to meet goals and improve processes.
Work Environment
Our Customer Service Representatives work in a dynamic and supportive environment. You will be part of a collaborative team that values open communication and continuous improvement. The role involves working in an office setting with standard office equipment and technology. Flexibility in working hours may be required to accommodate different time zones and customer needs.
What We Offer
Competitive base salary 401(k) retirement savings plan with an automatic company contribution as well as matching contributions. Highly competitive benefits programs, including : Medical, Dental, and Vision along with Prescription Drug Benefits. Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA). AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance. Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave, and 10 Paid Holidays.Equal Opportunity Employer - Minority / Female / Veteran / Disabl
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Louisville, KY
Full Time