What are the responsibilities and job description for the Inside Sales Representative position at Heidtman Steel Products Inc?
Description
Heidtman Steel Products, Inc. is seeking a motivated and detail-oriented Inside Sales Representative (ISR) to join our team in Erie, MI. The ISR will play a crucial role in assisting customers, processing orders, and ensuring a high level of service and satisfaction.
Key Responsibilities:
- Enter customer orders based on schedules and forecasts
- Provide accurate and timely quotes to customers
- Maintain extensive internal and external customer contact
- Release finished goods in accordance with customer needs
- Address and resolve customer complaints and inquiries
- Manage charge backs and related issues
- Collaborate effectively as a team player while also being able to work independently
- Focus on developing and building strong customer relationships
- Cross-train to provide coverage for team members during absences
- Perform other duties as assigned
Requirements
- Previous inside sales experience within the steel processing industry (preferred)
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Detail-oriented with strong organizational skills
- Ability to work in a fast-paced environment
- Proficient in using computer systems and software for order entry and customer management
- Team-oriented mindset with a commitment to customer service
Company Information:
Heidtman Steel is a leading service center network with over 75 years of excellence in steel processing and customer-focused solutions. As a family-owned company, we are proud to combine innovation with a strong “can-do” attitude, delivering tailored solutions to customers ranging from large OEMs to small job shops.
We value our employees as our most important resource and foster a supportive, family-like environment.
What We Offer:
- Competitive compensation with Return-on-equity incentives
- Comprehensive benefits package including medical, vision, dental, and prescription coverage
- 401(k) plan with company match and flexible spending account
- Company paid disability and life insurance benefits
- Health club reimbursement and tuition assistance
- Paid personal/vacation time, paid holidays and more!
