What are the responsibilities and job description for the Quality Assurance Representative position at Heidtman Steel Products Inc?
Description
Heidtman Steel Products is searching for a Quality Assurance (QA) Representative located in the Midwest, near the Granite City, IL Heidtman facility, to service the Midwestern US regions. The QA Rep will be responsible for customer support and communications including investigating and resolving customer claims; internal quality issues and part evaluations; and assisting with purchasing and production.
- Providing metallurgical and technical service to our customers and act as the liaison between the Company and the customer
- Investigating customer complaints and/or rejections to determine the root cause and develop corrective actions
- Providing technical support to sales, operations, resource planning, and purchasing
- Conducting new part investigations and works with other departments to complete the contract review process required to successfully launch new business.
- Other duties as assigned.
Requirements
- Technical degree and/or experience in steel manufacturing.
- Quality Management System experience.
- Internal and external audit experience.
- Proficient in quality tools, mathematics, and statistics.
- Skilled in problem solving and developing robust preventive actions.
- Some overnight travel may be required, depending on customer base being supplied.
- Metallography experience is a plus
Company Information
Heidtman Steel provides the extensive range of steel processing capabilities associated with a large service center network. Heidtman has a 65 plus year legacy, combined with a leadership team on the cutting-edge of innovation, that delivers an un-paralleled commitment to the service center industry – all while maintaining the “can do” attitude that only a privately-owned company can provide. From large OEM customers to small job shops, Heidtman Steel services a wide variety of end market solutions tailored to each customer's needs.
Heidtman is a family-owned business, and we treat our employees like they are part of the family. We recognize employees are the number one resource of the company. We offer competitive compensation and a great benefits package along with production incentives. Benefits include paid vacation time after 6 months, medical/vision, dental, and Rx coverage, 401(k) plan, flexible spending account, short term and long-term disability benefits, life insurance, health club reimbursement, tuition assistance, paid holidays, and more!
