Patient Care Coordinator (Plastic Surgery Sales)

Heights Plastic Surgery and Studio Essex Medical Spa is a small private plastic surgery practice and medical spa clinic in the Garden Oaks/Oak Forest area focused on delivering compassionate and individually tailored surgical and noninvasive treatments to meet our patient's goals.

We are seeking a highly motivated Patient Care Coordinator to join our team.

Job Description

As Patient Care Coordinator (“PCC”), you will have the first meaningful in-person contact with our patients. You are an ambassador for our brand accompanying patients throughout the duration of their journey. The relationship you establish sets the tone for all future interactions between the patient and members of the team. Your role is critical.

As PCC you must enjoy people and human interactions. You must be a good listener who can empathize with patients. The choices our patients make are deeply personal, and it is critical that you establish a rapport with patients providing the support needed as they contemplate potentially life-altering decisions.

Through the on the job training, you will become well versed in all the products and services we offer and be prepared to provide patients timely, accurate information. Ultimately, you serve in a sales role, and your goal is to convert consultations into surgical patients.

RESPONSIBILITIES AND DUTIES:

· Responding promptly to all explant patient inquiries

· Documenting all patient interactions in Symplast EMR or CRM tracking system

· Providing patients with timely, accurate information about procedures and products

· Remain knowledgeable about new procedures, techniques, and devices

· Attending in-office and virtual consultations with providers and patients

· Communicating the provider’s recommendations to the patient and team members

· Following up with patients as necessary to convert to a successful close

· Collecting patient payments and ensuring patient paperwork is completed accurately

· All other duties as assigned

QUALIFICATIONS AND SKILLS:

· Sales or customer service experience, preferably in the plastic surgery, medical spa, or wellness setting

· Exceptional interpersonal communication skills

· Friendly, engaging, and polished demeanor

· Excellent organizational and time-management skills and attention to detail

· Basic computer skills (e.g., Microsoft Word, Excel, Outlook, CRM, and Symplast EMR)

· Ability to manage workload effectively and efficiently in a fast-paced environment

· Team player who is eager to collaborate with peers

· Self-motivated with a high energy level

· Ability to remain calm under pressure and balance multiple work streams

· Ability to maintain strict confidentiality without exception

*Why Join Us:**

**Competitive Salary & Benefits:** Enjoy a competitive salary package along with comprehensive benefits, including health insurance, retirement plans, and paid time off.

**Luxurious Work Environment:** Work in a state-of-the-art facility designed to offer the highest level of comfort and sophistication.

**Professional Growth:** Opportunities for ongoing professional development and career advancement within a prestigious practice.

**Innovative Culture:** Be part of a forward-thinking team that values creativity, innovation, and excellence in patient care.