Partner Success Manager, Nordics

We are Heimdal® and cybersecurity is our passion. Join us in an internationally expanding business, leading the fight against cybercrime!

When joining Heimdal, you will embark on a thrilling ride in a fast-growing cybersecurity business, where we believe the team is the cornerstone of what we do tomorrow. We are leading the fight against cybercrime, developing new technologies and providing intelligence to protect over 15,000 companies worldwide against cybercriminal attacks and data security breaches.

Our award-winning line-up of 10 fully integrated cybersecurity solutions span the entire IT estate, allowing organizations to be proactive, whether remote or onsite. From endpoints, networks, and cloud to emails, and beyond, Heimdal offers advance detection and response capabilities, ensuring complete security coverage. 

The Role

As a Partner Success Manager in Heimdal, you will be responsible for our Nordic MSPs and ensuring they obtain the maximum value possible from their investment in our products. You will work in close cooperation with sales leadership to improve retention, minimize churn risk, and drive additional growth through proactive engagement with your assigned customer base. 

You will have a consistent track record of success renewing cloud subscription licensing, with growth, and in building beneficial, positive relationships with MSPs, the broader account management team, and channel partners.

This position carries a sales quota. 

You will report to Anders, our Manager of Customer Success in the Nordics. You will be based out of our office in Copenhagen, Denmark. 

Your day-to-day

• Manage current MSPs and carry an individual bookings target.
• Meet/exceed assigned expansion and renewal rate/retention targets.
• Develop a customer lifecycle engagement plan to identify renewal risk, and partner on remedial actions aimed at securing an on-time renewal.
• Identify expansion opportunities to generate additional revenue (upsell/cross-sell), driving those opportunities to closure and/or ensuring that the appropriate company resources are engaged to maximize the opportunity.
• Maintain accurate account, license, service contract, asset and entitlement records within salesforce.com and ongoing customer interaction through Boostup.ai amongst other systems.
• Manage renewals from opportunity to invoice, understanding pricing and contractual obligations.
• Predictable Forecasting - Demonstrate success in predictably and consistently delivering monthly and quarterly forecast through strong opportunity management.
• Pro-actively identifying issues that may impact a renewal, and engage all available resources to resolve.
• Collaborate cross-functionally to ensure adoption and increased lifetime value capture by aligning solutions to high priority customer initiatives, value realization, and ultimately high customer satisfaction

Attributes

• Good sales- and consultative skills
• Strong presentation- and communication skills
• Strong interpersonal skills with a flair for building strong relationships
• Excellent data organization and analysis skills
• Proven ability to lead a sales process and close business deals
• Ability to solve problems quickly
• A self-starter with the ability to work independently
• Willing to grow and help other teammates grow by offering and accepting wisdom, feedback and help when needed.
• Ability to work within a fast-paced environment, with high adaptability and positive attitude.
• Being a firm believer in the data of sales, knowing success is a combination of hard work, strong prioritisation, and high quality activities.

What you bring to the team

• 3-5 years of experience in a similar role.
• Sales or renewals experience and data analytics across a diverse customer base with a demonstrated ability to meet or exceed sales targets for retention and/or growth.
• A strong partner network and experience selling to MSP’s highly preferred
• Experience with Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) or Infrastructure-as-a-Service (IaaS) is a plus.
• C-level poised, confident executive presence and polish, and good sales- and consultative skills
• Manage accounts by building and developing customer relationships through personalized contact, understanding of customer’s needs, probing for expanded opportunity and use cases and ability to communicate solution values of products & services
• Have a strong product understanding, system knowledge and processes to manage a pipeline of opportunity.
• Good understanding of the security and threat vendor landscape.
• Fluent in Danish and English. Other Scandinavian language is a plus!

What we offer

• An attractive commission model 
• Additional company-paid days off ("Personal Day" and "Anniversary Days")
• Pension scheme
• International environment in a rapid-growing company 
• Focus on personal and professional development 
• LinkedIn Learning subscription
• A fun and flexible environment

Our Mission
We are leading the fight against cybercrime and protecting the operational integrity of all midmarket and lower enterprise companies. 

Our Culture
We believe in hiring the best and the brightest while cultivating a culture of collaboration and execution. We are Dedicated, Innovative, and Humble. As in devoted and passionate about our work and what we do. We seek to optimize, improve, and challenge status quo. We are open-minded to new ideas and to feedback, and we know success comes from hard work.

We are committed to constantly create an environment where each individual has the opportunity to grow, personally and professionally. We have a strong sense of unity and togetherness, and having fun together is a key element at Heimdal.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to gender, race, color, disability, religion, marital status, family or parental status.