What are the responsibilities and job description for the Renewal Manager position at Heimdal Security?
We are Heimdal® and cybersecurity is our passion. Join us in an internationally expanding business, leading the fight against cybercrime!
When joining Heimdal, you will embark on a thrilling ride in a fast-growing cybersecurity business, where we believe the team is the cornerstone of what we do tomorrow. We are leading the fight against cybercrime, developing new technologies and providing intelligence to protect over 15,000 companies worldwide against cybercriminal attacks and data security breaches.
Our award-winning line-up of 10 fully integrated cybersecurity solutions span the entire IT estate, allowing organizations to be proactive, whether remote or onsite. From endpoints, networks, and cloud to emails, and beyond, Heimdal offers advance detection and response capabilities, ensuring complete security coverage.
The Role
As a Renewal Manager in Heimdal, you will be responsible for driving renewals and retention rates with your assigned customer base. You will be a key point of reference for customers and cultivate the best of processes around renewals. You will work in close cooperation with sales leadership to improve retention, minimize churn risk, and sustain business growth and maximizing value.
This position carries a sales quota.
Your will report to Anders, our Customer Success Team Lead, Nordics. You will be based in Copenhagen, Denmark.
Your day-to-day
- Manage renewals from opportunity to invoice, understanding pricing and contractual obligations
- Preparing the renewal letters, quotations, invoices, and notifications
- Interacting with and contacting the customers directly to negotiate terms and conditions and render renewal contracts
- Positioning services and escalating pain points to the Customer Success Manager
- Bridging between Sales, Finance, and Customer Success Managers
- Working on a long-term cycle to proactively identify renewal risk, and partner on remedial actions aimed at securing an on-time renewal
- Augmenting the upsell and cross-sell opportunities
- Meet/exceed assigned renewal rate/retention targets
- Maintain accurate account, license, service contract, asset and entitlement records within Salesforce.com and ongoing customer interaction
- Predictably and consistently delivering monthly and quarterly forecast through strong opportunity management
- Collaborate cross-functionally to ensure adoption and lifetime value by aligning solutions to high priority customers initiatives, adoption, value realization, and ultimately high customer satisfaction.
Attributes
- Excellent data organization and analysis skills
- Good sales- and consultative skills
- Strong presentation- and communication skills
- Strong interpersonal skills with a flair for building strong relationships
- Proven ability to lead a sales process and close business deals
- Ability to solve problems quickly
- A self-starter with the ability to work independently
- Willing to grow and help other teammates grow by offering and accepting wisdom, feedback and help when needed.
- Ability to work within a fast-paced environment, with high adaptability and positive attitude.
- Being a firm believer in the data of sales, knowing success is a combination of hard work, strong prioritization, and high quality activities.
What you bring to the team
- 2-3 years of experience in a similar role.
- Sales or renewals experience and data analytics across a diverse customer base with a demonstrated ability to meet or exceed sales targets for retention and/or growth.
- Experience with Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) or Infrastructure-as-a-Service (IaaS) is a plus.
- C-level poised, confident executive presence and polish, and good sales- and consultative skills
- Manage accounts by building and developing customer relationships through personalized contact, understanding of customer’s needs, probing for expanded opportunity and use cases and ability to communicate solution values of products & services
- Have a strong product understanding, system knowledge and processes to manage a pipeline of opportunity.
- Good understanding of the security and threat vendor landscape.
- Fluent in Danish and English. Other Scandinavian language is a plus!
What we offer
- An attractive commission model
- Additional company-paid days off ("Personal Day" and "Anniversary Days")
- Pension scheme
- International environment in a rapid-growing company
- Focus on personal and professional development
- LinkedIn Learning subscription
- A fun and flexible environment
Our Mission
We are leading the fight against cybercrime and protecting the operational integrity of all midmarket and lower enterprise companies.
Our Culture
We believe in hiring the best and the brightest while cultivating a culture of collaboration and execution. We are Dedicated, Innovative, and Humble. As in devoted and passionate about our work and what we do. We seek to optimize, improve, and challenge status quo. We are open-minded to new ideas and to feedback, and we know success comes from hard work.
We are committed to constantly create an environment where each individual has the opportunity to grow, personally and professionally. We have a strong sense of unity and togetherness, and having fun together is a key element at Heimdal.
See what Peter, our Sales Enablement Partner, has to say about Heimdal here:
https://youtu.be/09VMldwc9PQ?si=81YnH7gt1dOnWU8G
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to gender, race, color, disability, religion, marital status, family or parental status.