CRM Summer Associate (Intern)

Company Overview

Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service. Heinen’s has now welcomed the fourth generation into the family-owned business, which operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a corporate office. Culturally, we place a heavy emphasis on quality of life for every associate within the organization. We offer this through a competitive compensation package, professional development and leadership opportunities, paid time off, and balanced work schedules.

Heinen’s Summer Associate Competencies

As a Summer Associate of Heinen’s, we are looking for individuals who have skills in collaboration and building relationships. Along with these skills, there are key competencies that help a Summer Associate be successful.

• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organization goals.
  
  

Job Summary

The CRM intern is responsible for support of the CRM team in relationship to ongoing initiatives. By the end of the internship period, we expect the CRM intern to research and provide reports on internal data as requested by the direction of the Director of Loyalty and eCommerce. The CRM intern will learn skills associated with data analysis, primary research, documentation, and data mining. The CRM intern will also learn how different pieces of the organization work together to provide personalized content to our customers.

Responsibilities

• Support Primary Research tactics to enable long-term reporting of customer satisfaction metrics.
• Maintenance of customer data associated with CRM and eCommerce initiatives, including customer behavior data, multi-channel purchasing behavior and customer demographic data.
• Attend company functions and networking opportunities as made available to the intern class.
• Complete a long-term summer project, which will include the use of Nielsen data to create tools for internal teams to support assortment mix and product attribution, with the support of a Sr. Insights Analyst.
• Shadow multiple CRM and Marketing team members; provide perspective on team roles and responsibilities as they relate to the organization.
• Support implementation of new CRM solution, as needed.
• Data analysis and reporting projects, including customer targeting support, Vendor Marketing Engagement support, and email reporting support.
• Ad hoc reporting as needed.
  
  

Qualifications

• Working toward bachelor’s degree in Marketing, Data Science, BI, MIS, Business, or a related field of study.
• Working knowledge of Excel, including demonstrated formula usage.
• Energetic and eager to learn and contribute to a team environment.
• Ability to prioritize, with a focus on time-management and ability to meet deadlines.
• Strong attention to detail.
  
  

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.