What are the responsibilities and job description for the Store Department Manager position at Heinen's Grocery Store?

About the Company - Heinen’s is seeking experienced department managers from the Cleveland and Chicago markets to join our team in the following departments :

Grocery
Front End / Customer Service
Dairy
Produce
Bakery
Meat
Kitchen
Deli
Wine & Beer
Wellness
Seafood
Specialty Cheese
Floral
DSD Receiving

Who We Are

Founded in 1929, Heinen’s is a premier grocery store chain recognized for its high-quality products and exceptional customer service. Heinen’s has now welcomed the fourth generation of owners into the company, which operates 23 stores—19 in Cleveland, Ohio, and 4 in Chicago, Illinois—along with two distribution warehouses, a food production facility, and a corporate office, all based in Warrensville Heights, Ohio. Our company culture is built around an associate-first philosophy, prioritizing the well-being and quality of life for every member of our team. We offer a competitive compensation package, professional development and leadership growth opportunities, paid time off, and flexible work schedules to support a healthy work-life balance.

Role Overview

At Heinen’s, we believe that effective leadership is grounded in a servant leadership philosophy. This approach prioritizes the needs of the team and the department over individual interests, fostering a collaborative and supportive environment. We seek leaders who are passionate about developing others, while cultivating a culture of inclusion, accountability, and shared responsibility. Within the Heinen’s framework, our managers are empowered with the autonomy to make key decisions across various areas, including sales, labor management, customer engagement, product merchandising, demonstrations, and team development.

What You Will Do

Trains, develops, and mentors team members to achieve sales targets, maintain margin goals, and deliver exceptional customer service.

Provides training on department best practices and procedures to ensure consistent performance.

Prioritizes and delegates daily tasks based on business needs and operational demands.

Effectively communicates with team members, merchandisers, corporate teams, and peers to ensure alignment and clarity.

Actively participates in daily operations alongside associates, including tasks such as scanning and recording shrink, ordering, stocking, rotating, and merchandising.

Creates and manages bi-weekly schedules to align with business requirements and staffing needs.

Maintains up-to-date knowledge of products within the department to ensure expertise and optimal customer service.

Cultivates a collaborative and supportive team environment.

Identifies operational opportunities and leads efforts to drive continuous improvement within the department.

Attends required corporate meetings, vendor calls, and training sessions to stay informed and compliant.

Performs additional duties as assigned to support department and company goals.

Core Competencies

Plans & Aligns

Ensures Accountability

Drives Results

Develops Talent

Drives Engagement

Instills Trust

Financial Acumen

Drives Vision & Purpose

Directs Work

What We Look For

High school diploma or equivalent required.

1-3 years of team leadership experience preferred.

Experience in a leadership development program is preferred.

Proficient in Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams.

Capable of leading and making effective decisions in a dynamic and fast-paced environment.

Adheres to all company policies, procedures, and standards.

Strong written and verbal communication skills.

Excellent time management, planning, and organizational abilities.

Ability to frequently lift and / or move up to 50 lbs.

Ability to work in temperatures ranging from 0 to 90 degrees.

Flexible and willing to work the hours necessary to meet company objectives, including occasional overtime as business needs arise.

Equal Opportunity Statement

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.

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