What are the responsibilities and job description for the Store Director position at Heinen's Grocery Store?
Who We Are
Founded in 1929, Heinen’s is a premier grocery store chain noted for its quality products and outstanding customer service. Heinen’s has now welcomed the fourth generation of owners into the company, which operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Illinois), two distribution warehouses, one food production plant, and a corporate office (all located in Warrensville Heights, Ohio). Culturally, we are an associate-first company that emphasizes quality of life for every associate within the organization. We offer this through a competitive compensation package, professional development and leadership opportunities, paid time off, and balanced work schedules.
Benefits & Programs
- Medical, dental, and vision coverage
- 401K w/employer match
- Flexible scheduling
- Closed for 7 major holidays (6 paid)
- Professional development opportunities
- 20% in-store discount
- Semiannual bonus program
Job Summary
The Store Director oversees operational performance, hiring, onboarding, and leadership development across departments.
Key Responsibilities
- Culture & Engagement: Foster a positive work environment and enhance associate engagement.
- Customer Service: Leverage satisfaction data to drive improvements.
- Financial Performance: Optimize department financials and efficiency.
- People Management: Develop, mentor, and evaluate associates; address performance issues.
- Operational Execution: Ensure compliance with policies, safety, and corporate initiatives.
- Strategic Improvement: Implement store improvement plans and drive customer satisfaction.
- Whole-Store Support: Oversee day-to-day operations, onboarding, and financial management.
Qualifications
- High school diploma or equivalent preferred.
- 5 years of retail leadership experience.
- Leadership program experience preferred.
- Proficiency in Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams).
- Strong leadership, problem-solving, and communication skills.
- Analytical mindset with knowledge of store operations.
- Collaborative approach across all organizational levels.
- Flexible schedule, including evenings and weekends as needed.
Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.
