Grocery Department Manager

*Opportunity for promotion*

Who We Are

Founded in 1929, Heinen’s is a premier grocery store chain recognized for its high-quality products and exceptional customer service. Heinen’s has now welcomed the fourth generation of owners into the company, which operates 23 stores—19 in Cleveland, Ohio, and 4 in Chicago, Illinois—along with two distribution warehouses, a food production facility, and a corporate office, all based in Warrensville Heights, Ohio. Our company culture is built around an associate-first philosophy, prioritizing the well-being and quality of life for every member of our team. We offer a competitive compensation package, professional development and leadership growth opportunities, paid time off, and flexible work schedules to support a healthy work-life balance.

Role Overview

At Heinen’s, we believe that effective leadership is grounded in a servant leadership philosophy. This approach prioritizes the needs of the team and the department over individual interests, fostering a collaborative and supportive environment. We seek leaders who are passionate about developing others, while cultivating a culture of inclusion, accountability, and shared responsibility.

Within the Heinen’s framework, our managers are empowered with the autonomy to make key decisions across various areas, including sales, labor management, customer engagement, product merchandising, demonstrations, and team development.

Responsibilities

• Train, develop, and supervise Grocery associates to achieve sales, margin, and service goals.
• Lead and coordinate team training on best practices and procedures.
• Provide excellent service to customers, associates, and vendors.
• Lead the team effectively and delegate tasks based on business needs.
• Communicate clearly with the Grocery team, merchandisers, and corporate teams.
• Assist with daily tasks, including shrink recording, order writing, stocking, rotating, and merchandising.
• Develop weekly schedules aligned with business needs.
• Maintain up-to-date product knowledge.
• Execute merchandising plans and utilize scorecards for performance tracking.
• Use communication tools, including whiteboards, to inform the team.
• Ensure compliance with food safety and company standards.
• Attend corporate meetings and training sessions.
• Perform other duties as assigned.

Core Competencies

• Plans & Aligns – Prioritizes work to meet business goals.
• Ensures Accountability – Holds self and team accountable.
• Drives Results – Achieves success in challenging conditions.
• Develops Talent – Supports professional growth.
• Builds Effective Teams – Fosters collaboration and engagement.
• Drives Engagement – Motivates employees.
• Instills Trust – Builds confidence through integrity.
• Financial Acumen – Uses financial insights for decision-making.
• Drives Vision & Purpose – Inspires action with clear strategy.
• Directs Work – Provides clear direction and removes obstacles.

Qualifications

• High school diploma or equivalent required.
• 1 years of grocery experience preferred.
• 1-3 years of leadership experience preferred.
• Leadership program experience preferred.
• Proficiency in Microsoft Office Suite.
• Strong decision-making, communication, and organizational skills.
• Ability to coach, train, and provide constructive feedback.
• Capable of performing all Grocery Associate duties as needed.
• Flexible schedule, including weekends and evenings.
• Ability to work additional hours as business needs require.
• Occasionally exposed to extreme hot or cold conditions.

Illinois Benefits Information

• Retirement Plan
  • Company-sponsored 401k plan for eligible full-time and part-time associates. 5% company match.
• Healthcare Benefits
  • Medical and Pharmacy coverage for full-time associates.
  • Flexible Spending and Health Savings Account options, as well as Commuter Benefit options.
  • Company-provided Dental and Vision coverage for full-time and part-time associates.
• Paid Time Off
  • Paid Time Off, including paid sick time.
• Insurance
  • Company-paid life, short and long-term disability insurance.
• Work-Life Balance
  • Flexible schedules.
  • Biweekly scheduling for better work predictability.
  • Closed on 7 major holidays.
• Growth and Development
  • Daily professional development and growth opportunities, including leadership development for all associates.
• Wellbeing
  • Company-provided associate assistance program.
  • Family, Parental and Personal Leave options.
• Discounts
  • 20% discount on Heinen's products.

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.