Relationship Manager

Are you a relationship-focused person with an interest in real estate investing? We have a place for you!

Do you get energy from connecting with people and building lasting relationships? Do problems find their way to you, and do you thrive on finding their resolution? Do you enjoy solving problems, thinking strategically, and being part of a growing business? If you’re someone who thrives on people-first interactions and wants to make an impact in the world of real estate, we want to talk!

Who are we? Heirloom is one of the fastest-growing property management companies in the area. We are looking to add a Relationship Manager to our growing long-term property management team! We are always looking for a fresh set of eyes who can come in and help us improve. Property Management never has a shortage of challenges. If you thrive on working with people and problem-solving, you will fit right in! Relationship based service skills are a must – we are in a long term-relationship business, and a customer-first approach gives us great outcomes. It's a fast-paced job, so the ability to multitask is crucial, and we promise you will never have a dull moment!

We’re especially looking for someone who is relationship-focused—someone who understands the value of building strong connections with property owners, and who can maintain trust through proactive communication and integrity. A solid understanding of real estate investing is also preferred. We need someone who can think like an investor, align property management decisions with investment goals, and bring insight that helps our clients maximize their property’s potential. If your experience in real estate investing is minimal don't let it deter you from applying - we can also help you learn and grow!

At Heirloom, you’ll have the freedom to grow as an individual and contribute to a vibrant culture with a meaningful purpose. We get out of bed in the morning to make our community a better place. So, if you are driven, relationship focused, and are a natural problem solver, we should talk. If you're ready to step into a job where you're in control of the solution, now is the time – apply today!

Owner Experience & Relationship Management:

• Act as the primary liaison for property owners, ensuring clear, consistent, and professional communication.
• Manage new owner onboards and build relationships through connection, expectation setting, and partnering on goals and service outcomes. 
• Review and triage maintenance requests to ensure owner’s interests are maintained in maintenance decision making. 
• Develop strong relationships with property owners, understanding their investment goals and ensuring our services align with their needs. 
• Proactively check in with owners to review portfolio performance, address concerns, and provide updates on key property matters.
• Manage expectations regarding financial performance, maintenance, and property conditions.
• Handle escalated owner concerns with a solution-oriented approach, ensuring prompt resolution and client satisfaction.
• Track and enhance owner satisfaction through communication, service delivery, and relationship management. 

Other Property Management Responsibilities:

• Work closely with property managers to ensure seamless service delivery and alignment with owner expectations.
• Partner with the leasing, accounting, and maintenance teams to streamline communication and service execution for owners and ensure company standards are upheld in the owner’s experience. 
• Cross-train with other property managers to provide support and backup where needed/appropriate. 
• Address escalated move outs and manage larger projects that need to happen last minute during turns. Escalated turns become a larger owner issue so they need more tension from the owner side. 
• Attend court cases, eviction hearings, and manage other escalated legal matters as needed. 

Portfolio Performance & Reporting:

• Conduct regular owner meetings to review financial reports, maintenance planning, and overall property performance.
• Provide insights and recommendations on capital improvements, rental pricing, and cost-saving strategies.
• Track key performance indicators (KPIs) related to owner satisfaction, property performance, and service delivery.
• Identify and implement improvements to enhance the overall owner experience.
• Manage collections accounts to maximize owner cash flow. 

Process Improvement & Service Quality:

• Continuously assess and refine communication processes to enhance owner engagement and satisfaction.
• Develop and implement best practices for proactive issue resolution and owner education.
• Work with leadership to improve internal workflows that impact the owner experience.
• Ensure compliance with all property management agreements, lease terms, and regulatory requirements.

Qualifications & Skills:

• 5 years of experience in property property management, client relations, or a related field.
• Strong understanding of property management operations, leasing, and maintenance.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Problem-solving mindset with the ability to address concerns professionally and efficiently.
• Ability to analyze financial statements and property performance data.
• Proficiency in property management software (e.g., AppFolio, Yardi, Buildium) and Microsoft Office Suite.
• Highly organized with strong time management skills.
• Ability to work collaboratively with cross-functional teams.
• A customer-first mentality with a passion for delivering exceptional service.
• Experience in real estate, property management, or investment property services preferred.
• Knowledge of local rental market trends and property regulations preferred.

Other Job Details:

• Job Type: Full Time Salaried
• Work Hours: M-F, normal business hours
  
• Location: Duluth / Superior / Twin Ports Area
  

Property Manager Benefits: 

•  Group Medical Insurance
•  HSA Insurance Option
•  Dental Insurance
•  Vision Insurance
•  Company Paid Short and Long-Term Disability
•  Company Paid Life Insurance Plan 
•  Paid Time Off and Paid Holidays
•  IRA Retirement Plan, With Company Match 
•  Health Reimbursement Plan 
•  Dependent Care Spending Account

To apply, please submit your resume and take a moment to complete this 5-minute personality assessment through The Predictive Index. Please note that your application will not be considered without this assessment:  Click here to take our personality assessment!

Or copy and paste this link into your web browser after submitting your resume: 

https://assessment.predictiveindex.com/2v5/6fb59d71-f2d7-4925-a598-41f9a5a7a2a5?type=candidateba