Director of Fraud Prevention

Job Title: Director of Fraud Prevention

Heitmeyer Consulting is currently seeking a Director of Fraud Risk Strategy full-time opportunity with one of our financial services clients. This role will be onsite in Charlotte, NC, Birmingham, AL, or Memphis, TN. The primary role of this position is supporting the Director, Fraud Protection Services ensuring the organization’s goals and objectives are achieved. As a result of bank’s sophisticated risk rules, certain customer payments are outsourced and will require further review and authentication prior to completion. The Director of Fraud Prevention must develop, implement and optimize the required processes to complete this activity while meeting all payment and customer deadlines. Balancing customer expectations as well as fraud losses is a critical success factor of this role. Constantly evaluating the effectiveness of the process given the changing attack vectors of the fraudsters requires an end-to-end understanding of the payments process. This leader must also determine how automation may improve the experience for both employees and customers. This individual must demonstrate strong leadership, change management and interpersonal skills to motivate their organization while also possessing technical acumen, critical thinking and the ability to communicate at all levels of the Bank.

Job Summary:

• Develops and maintains the people, process and technology required to correctly decision all outsorted exception payments before committed processing deadlines.
• Constantly evaluates opportunities for process improvement including leveraging AI and RPA.
• Builds teams that are knowledgeable/balanced in payments and customer satisfaction.
• Given the speed of new fraud attack vectors, develops change management readiness capability for all employees
• Understands the end-to-end flow within Fraud Protection Services to provide total cost reporting on decisioning.
• Provides guidance to LOBs on new payment product offerings or changes that may affect fraud losses/customer experience.
• Develops detailed fraud reporting on the success/failure of employee decisions which include false positive ratios and fraud losses avoided.
• Sets key performance indicators to measure and improve team performance.
• Leverages capacity planning models to meet day to day volumes
• Evaluates risk factors when making critical business recommendations.
• Promotes ethics and compliance; identifies opportunities and takes action to enhance compliance within the organization; completes internal testing to ensure compliance.
• Responsible for interviewing, hiring, planning, assigning work, appraising performance, progressive discipline and resolving problems.
  
  
  

Job Requirements:

• Bachelor Degree required; Masters Degree preferred or combination of education and work experience.
• Minimum of 8-10 years of industry experience required; 10 years preferred
• Must have minimum of 8-10 years of personnel management experience
• Must have 8-10 years of payment or deposit experience
  
  
  

Heitmeyer Consulting is an equal opportunity employer and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status or any other characteristic protected by law.