What are the responsibilities and job description for the Senior Business Analyst position at Heitmeyer Consulting?
Location: Preferred locations: Cleveland / Columbus, OH | Buffalo / Albany, NY but will consider remote for the right person.
Travel: must be able to travel for mocks
Job Summary:
We’re seeking a Senior Business Analyst to support a high-impact collections system modernization initiative, kicking off in June. This multi-year effort, in partnership with the platform vendor, involves upgrading to a new version of CACS. The project will span multiple releases.
This is a critical role focused on requirements gathering, process mapping, documentation, and testing preparation. The ideal candidate will have prior experience with large-scale system upgrades or conversions in an enterprise setting, exceptional communication skills, and the confidence to drive conversations, clarify ambiguity, and help shape how the business operates in a new system landscape.
Key Responsibilities:
Travel: must be able to travel for mocks
Job Summary:
We’re seeking a Senior Business Analyst to support a high-impact collections system modernization initiative, kicking off in June. This multi-year effort, in partnership with the platform vendor, involves upgrading to a new version of CACS. The project will span multiple releases.
This is a critical role focused on requirements gathering, process mapping, documentation, and testing preparation. The ideal candidate will have prior experience with large-scale system upgrades or conversions in an enterprise setting, exceptional communication skills, and the confidence to drive conversations, clarify ambiguity, and help shape how the business operates in a new system landscape.
Key Responsibilities:
- Lead the end-to-end business analysis function for the collections upgrade initiative
- Engage closely with business partners and technology teams to gather and refine requirements
- Translate complex business processes into clear documentation, process flows, and gap analyses
- Create detailed process maps and articulate the impact of system changes across workflows
- Act as a key person for QA and testing: define and prepare test scenarios, identify edge cases, and validate functional requirements
- Support integration across :40 applications and ensure alignment across multiple stakeholders
- Partner with internal leads and external vendor to facilitate smooth collaboration and delivery
- Confidently challenge assumptions, identify risks, and coach business partners through the new system capabilities
- Proven experience in enterprise system upgrades or conversions
- Strong business analysis skills, with a deep understanding of business operations and stakeholder engagement
- Experience performing gap analysis, process modeling, and documentation in complex environments
- Ability to work through ambiguity and drive clarity with thoughtful, proactive questioning
- Strong experience in preparing test scenarios and working closely with QA teams
- Excellent communication, facilitation, and influencing skills – assertive, yet collaborative
- Prior experience with CACS X or other collections systems
- Banking or Financial Services domain experience
