Zelle Payments Consultant

Job Title: Zelle Payments Consultant

Heitmeyer Consulting is currently seeking an experienced Zelle Payments Consultant to assist in implementing and optimizing Zelle payment solutions within operations for one of our financial services clients. This is a remote opportunity but could require travel to Charlotte, NC. This individual will play a key role in driving the successful integration of Zelle from both operational and fraud management perspectives, ensuring robust fraud prevention practices while enhancing the payment experience. The ideal candidate will have significant experience with Zelle, specifically in banking operations, fraud prevention strategies, and enterprise fraud platform integration. Fiserv Zelle Turnkey experience is highly preferred.

Duties and Responsibilities:

• Lead the end-to-end implementation of Zelle within the bank’s operations, ensuring alignment with business objectives and compliance with regulatory standards.
• Optimize the performance of the Zelle platform, identifying and driving improvements to enhance payment speed, efficiency, and customer satisfaction.
• Leverage deep understanding of Zelle’s fraud prevention capabilities to implement best practices, including risk rules, attributes, and fraud detection strategies.
• Evaluate existing fraud workflows and make recommendations for improvement to prevent fraud-related losses while ensuring minimal friction for legitimate users.
• Collaborate with fraud teams to integrate Zelle with the enterprise fraud platform and ensure seamless real-time fraud detection and mitigation
• Use your expert knowledge of Zelle’s functionality and fraud management framework to provide guidance and training to internal teams, helping them better understand Zelle’s fraud-related features and rules.
  
  
  

Required Skills:

• Minimum of 5 years of experience in banking with a focus on Zelle Payments platforms.
• Extensive experience implementing and managing Zelle payment solutions in a banking environment.
• Strong understanding of fraud prevention techniques and risk management in the context of Zelle payments.
• Demonstrated experience integrating Zelle with enterprise fraud management platforms
  
  
  

Preferred Skills:

• Specific experience with Fiserv Zelle Turnkey solutions
  
  
  

Heitmeyer Consulting is an equal opportunity employer and we encourage all qualified candidates to apply. Qualified applicants will be considered without regard to minority status, gender, disability, veteran status, or any other characteristic protected by law.